Fidel De la Iglesia
@fideldelaiglesia
I resolve technical support issues, train teams, and improve customer operations through structured workflows.
SerbiaWhat I'm looking for
At NCR Voyix, I provide technical support in a major international customer environment, diagnosing incidents, guiding users to resolutions, and escalating cases with clear technical context.
I've also spent a year training and onboarding new team members, explaining workflows, coaching colleagues, and reinforcing quality standards. I'm interested in AI, digital products, and process improvement, and I work comfortably with metrics, structured support processes, and cross-functional teams.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
NCR Voyix
Provides technical support for a major international customer environment, diagnosing incidents and guiding users toward effective resolutions. Troubleshoots issues systematically, documents findings, and escalates cases with clear technical context.
Education
Degrees, certifications, and relevant coursework
University of Camagüey Ignacio Agramonte
Licenciatura, Art Instruction
Licenciatura in Art Instruction from the University of Camagüey Ignacio Agramonte.
Tech stack
Software and tools used professionally
Availability
Location
SerbiaAuthorized to work in
Job categories
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