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Rahul Joshi

@rahuljoshi7

Product Support Engineer at Builder.io supporting an AI-powered SaaS platform and resolving customer product and implementation issues.

India

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What I'm looking for

Technical support/customer support

At Builder.io, I provided front-end technical support for a SaaS development platform, helping customers troubleshoot product, implementation, and workflow issues. I also supported users of AI-powered tools, Cloud AI capabilities, and AI-native applications.

I reproduced customer-reported issues, documented technical findings, and escalated defects while collaborating with Engineering and Product teams through resolution. My work included investigating web issues with HTML/CSS and browser tools, then explaining practical solutions to customers.

Earlier, I supported customers at HighLevel and Maropost, including product guidance and front-end design solutions using HTML and CSS. I also worked on web projects including a React.js coaching platform and a Laravel news-network platform.

Experience

Work history, roles, and key accomplishments

Front End Technical Support

Builder.io

Jan 2025 - Sep 2026 (1 year 8 months)

Provided technical support for customers using a SaaS front-end development platform, troubleshooting product, implementation and workflow issues. Investigated front-end and web-related issues using HTML/CSS and browser tools, and supported customers using AI-powered tools and AI-native applications.

SaaS Technical Support HTML CSS JavaScript React AI Tools AI Cloud Website Troubleshooting Jira Zendesk Pylon

Customer Support Representative

HighLevel

Oct 2023 - Jan 2025 (1 year 3 months)

Supported customers on a SaaS platform through chat, email and calls, resolving product and account-related issues. Investigated customer-reported issues, identified actionable solutions and escalated complex cases when required.

SaaS Customer Support Technical Troubleshooting Communication Skills Escalation Management

Design Support Specialist / Customer Support Specialist

Maropost

Oct 2021 - Oct 2023 (2 years)

Provided customer and technical support for SaaS products, helping clients resolve product, design and implementation challenges. Delivered front-end design solutions using HTML and CSS and worked with internal teams to resolve complex issues.

SaaS Customer Support HTML CSS C#ASP.NET Technical Troubleshooting

Presales Executive

JungleWorks

Dec 2020 - Aug 2021 (8 months)

Conducted product demonstrations and supported prospective customers in understanding SaaS product capabilities. Engaged with prospects to understand business requirements and communicate relevant product solutions.

Pre Sales Product Demonstrations Customer Engagement SaaS