Rhandor Anas

I'm building practical customer support experience through self-directed chat and email support practice, handling delivery delays, refund requests, account-access issues, and complaints.

I use a consistent five-step workflow: acknowledge the issue, clarify the request, propose next steps, confirm the outcome, and document the case. I write concise, professional responses in French and English and review them for tone, clarity, and accuracy.

I also designed an academic digital study-planning tool with Google Sheets and AI productivity tools, creating user-facing instructions and organized workflows that transfer directly to written customer support.