Open to opportunities

Anton K

@antonk

Message

I build global 24/7 support and customer success operations that reduce churn and improve customer experience.

Indonesia

Message

What I'm looking for

I'm looking to build and scale customer support or customer success operations where I can align people, processes, automation, and customer insight to improve retention, product experience, and business growth.

I've built and led global 24/7 B2C and B2B support teams across SaaS and fintech for 15 years. Most recently, at a fintech cryptocurrency exchange, I scaled support operations, launched dedicated VIP support, and cut support software costs by 51% through a centralized Zendesk platform.

At Boomerang, I reduced churn from 12% to 3% and grew the customer base from 320 to 500+ accounts by reshaping customer success around Voice of Customer insights, customer enablement, and proactive health monitoring. At Wallet, I led 46 agents and five team leads, rolled out an AI chatbot with a 45% resolution rate, and improved Zendesk response and resolution times.

At Wallarm, I retained $5M+ ARR with zero churn during a major data-center incident, built a follow-the-sun support model, and grew the team from four to 12 engineers. I bring people, processes, automation, and customer feedback together to strengthen products and drive growth.

Experience

Work history, roles, and key accomplishments

Current

Head of Support

Current

Stealth

Jul 2025 - Present (1 year 1 month)

Built and scaled support operations, managing a team of 10 agents and 1 team lead. Led migration to a centralized omnichannel Zendesk platform, cutting support software costs by 51% and reducing response time to critical issues by 78%.