At Mojo, acquired by Dailymotion, I run end-to-end support for a consumer video and social media editing app serving 1M monthly users. I lead a four-person team handling roughly 3,000 monthly conversations across five languages, maintaining 90%+ CSAT and a median first response under three minutes.
I deploy AI support automation, build technical triage processes, reproduce bugs, troubleshoot integrations, and ensure Engineering receives confirmed defects. Previously at Prodsmart, acquired by Autodesk, I delivered technical support, onboarding, implementation, integrations, and customer success for manufacturing software customers; I also built a browser-based SQL training tool that teaches support investigators to validate messy data.
