AAREX User
@aarexuser
Customer-focused Support Manager driving high-volume chat operations and team performance.
IndiaWhat I'm looking for
I am an accomplished Support Manager with hands-on experience leading a 12-person support team, managing up to 500 chats per day, and consistently achieving KPI performance of 95% or higher. I excel at mentoring new hires, conducting training, analyzing trends from daily reports, and implementing improvements to elevate chat support quality and customer satisfaction.
My background includes sales and event planning roles where I developed strong communication, client-facing, and campaign-management skills, handled high outreach volumes, and coordinated events and promotions. I bring a customer-centric mindset, proven problem-solving ability, and dedication to operational efficiency and team growth.
Experience
Work history, roles, and key accomplishments
Support Manager
BGD Tech Pvt Ltd
Nov 2022 - Jul 2025 (2 years 8 months)
Led a team of 12 support agents, managing KPIs and training new hires while handling up to 500 chats/day and maintaining performance levels of 95% or higher.
Sales Executive
Aldura
Feb 2021 - Nov 2022 (1 year 9 months)
Expanded market for ACP sheets through client meetings, high-volume outreach (≈200 calls/day), social media management and promotional material design, increasing sales coverage.
Event Planner
The Fuller
Jun 2019 - Oct 2019 (4 months)
Managed venue scouting, logistics, AV operations and event timelines, negotiating with vendors and ensuring successful event execution within budget and deadlines.
Education
Degrees, certifications, and relevant coursework
Hindustan Aviation Academy
Diploma, Aeronautical Engineering
2018 - 2021
Completed a Diploma in Aeronautical Engineering focusing on practical and theoretical aspects of aircraft systems and maintenance.
Sadhan PU College
2nd PUC, Pre-University Course
2016 - 2018
Completed 2nd PUC (pre-university course) providing foundational coursework preparing for higher education.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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