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Dynamic bilingual freelance writer with a passion for storytelling.
Experience
Film Review Writer
Hollywood Insider
Nov 2024 - May 2025 (6 months)
United States180k-250k USD
Engineering Leader | SaaS | Healthtech | Org Builder | Driving AI, Cloud, and Compliance Excellence
Experience
Engineering Manager
Hazel Health
Dec 2022 - Present (2 years 11 months)
Engineering Manager
Highlight
Jun 2020 - Oct 2022 (2 years 4 months)
Mobile Applications Team Lead
JobNimbus
Jan 2017 - May 2020 (3 years 4 months)
Web Developer II
Career Builder
Aug 2014 - Dec 2016 (2 years 4 months)
Software Engineering Consultant
Blue Pine Studio
Dec 2010 - Dec 2021 (11 years)
Experienced leader and product quality strategist in AI-enabled testing.
Experience
A Manager
Evercharge
Nov 2022 - Present (3 years)
Senior A Lead
Volta Charging
Sep 2019 - Present (6 years 2 months)
Entrepreneur / Operator
Experienced SWIFT consultant specializing in financial security and compliance.
Experience
Project Manager - Swift Specialist
Royal Bank of Canada Wealth Management
Apr 2024 - Present (1 year 7 months)
Production Operations - Swift Specialist
Legal and General Investment Management
Sep 2022 - Dec 2023 (1 year 3 months)
AKDynamic customer success leader with 19+ years of experience.
Experience
Property Custodial Officer
National Library of Medicine
Jan 2016 - Present (9 years 10 months)
Product Advisor and Inventory Control Expert
Microsoft
Jan 2011 - Dec 2016 (5 years 11 months)
Product Specialist
VVTechnical Project Manager with 13+ years of experience in SaaS.
Experience
Associate Principal of Project and Program Management
LTIMindtree
Jan 2024 - Present (1 year 10 months)
Sr. Technical Project Manager
CarParts.com
Jan 2023 - Jan 2024 (1 year)
Technical Program Manager
Internet Brands
Jan 2022 - Jan 2023 (1 year)
SUProduct owner driving user-centered software delivery and adoption.
Experience
Product Owner
Paradigm
May 2022 - Present (3 years 6 months)
Product Owner
Marketing Choices
Apr 2020 - May 2022 (2 years 1 month)
Product Analyst
Marketing Choices
JB
Australia80k-100k USD
Product Designer from Australia
Experience
Product Designer
Freelance
Jun 2023 - Present (2 years 5 months)
ALProduct Designer
Alyoop
Jun 2021 - Jun 2023 (2 years)
PTUnited States100k-140k USD
Experienced customer success professional with a focus on client satisfaction.
Experience
PDProduct Success Lead
Privacy Hub by Datavant
Jan 2023 - Jul 2024 (1 year 6 months)
ME
EZCustomer Support and Success leader scaling global technical support for enterprise SaaS.
Experience
Vice President of Customer Support
Bigtincan
Sep 2021 - Jun 2025 (3 years 9 months)
Senior Director of Support
Bigtincan
Sep 2012 - Sep 2021 (9 years)
Support Engineer
Apperian, Inc.
May 2011 - Jul 2012 (1 year 2 months)
TBExperienced customer service professional with a focus on consumer relations.
Experience
In-Home Coach
Asurion
Mar 2019 - Oct 2024 (5 years 7 months)
Lead Technical Consultant
Sprint
Aug 2011 - Mar 2019 (7 years 7 months)
Customer Service Technician
Flextronics
Sep 2009 - Aug 2011 (1 year 11 months)
VBExperienced Scrum Master with a passion for Agile methodologies.
Experience
Scrum Master
HCL Technologies Ltd
May 2018 - Sep 2022 (4 years 4 months)
Scrum Master
Capgemini
Dec 2013 - May 2016 (2 years 5 months)
Senior Software Engineer
NTT DATA
Jan 2012 - May 2013 (1 year 4 months)
Experienced Scrum Master driving Agile delivery and team performance.
Experience
Scrum Master
Sopra Banking Software
Mar 2021 - Present (4 years 8 months)
Technical Lead
Sopra Banking Software
Mar 2018 - Feb 2020 (1 year 11 months)
Module Lead
Sopra Banking Software
May 2016 - Mar 2018 (1 year 10 months)
Dynamic Sales Rep with a proven track record in customer engagement.
Experience
Sales Representative
Spectrum
May 2023 - Present (2 years 6 months)
Wireless Sales Expert
Marketsource (Straight Talk)
May 2021 - Apr 2023 (1 year 11 months)
AOProject Manager skilled in leading teams and delivering products.
Experience
Project Manager
Tutedude
Nov 2024 - Present (1 year)
Development Club Lead
Upskill Mafia
Jul 2024 - Present (1 year 4 months)
Empathetic customer service professional with healthcare support expertise.
Experience
Patient Engagement Specialist
Sprinter Health
Jun 2023 - Present (2 years 5 months)
Chat Support Agent
UPS
Dec 2020 - Present (4 years 11 months)
ACExperienced Customer Service Supervisor dedicated to enhancing team performance.
Experience
Transit & Review Supervisor
Resident Home
Oct 2024 - Present (1 year 1 month)
Sendwave Pay Supervisor
Sendwave
May 2023 - Present (2 years 6 months)
Error Assertions/Compliance
BJ
India1050k-1200k INR
Manual Test Engineer/Manual QA Engineer having 4.5+ yrs of experience
Experience
NLTest Engineer
Neosoft Technologies Pvt Ltd
Jun 2022 - Present (3 years 5 months)
Experienced software tester specializing in functional, mobile and web testing with Agile delivery.
Experience
MSSoftware Tester
MSC Technologies Srl
Sep 2023 - Present (2 years 2 months)
HSSoftware Tester
Hyntelo Srl
Jan 2021 - Aug 2023 (2 years 7 months)
PL
SBWireless Test Engineer with expertise in LTE and 5G testing.
Experience
Test Engineer – Google Pixel Devices
HCL Tech @ Google
Sep 2022 - Present (3 years 2 months)
Test Engineer – Network Quality Validation
Tech Mahindra
Mar 2022 - Sep 2022 (6 months)
QA Tester – Samsung Mobile Devices
BTI Solutions @Samsung
Airbnb
Jan 2018 - Present (7 years 10 months)
A Manager
Milestone Project (StreamNation)
Jun 2015 - Present (10 years 5 months)
A Manager & Product Quality Lead
Vevo
Jan 2013 - Present (12 years 10 months)
Senior Swift Payments Application Developer
Accenture
Jan 2022 - Sep 2022 (8 months)
Production Services & Governance – Swift Consultant
London Metal Exchange
Apr 2021 - Nov 2021 (7 months)
Middleware – Swift Consultant
London Stock Exchange Group
Aug 2019 - Apr 2021 (1 year 8 months)
Apple Incorporated
Jan 2011 - Dec 2011 (11 months)
Information Services Shift Supervisor
George Mason University
Jan 2006 - Dec 2010 (4 years 11 months)
Sr. Technical Project Manager
Dynamic Healthcare Systems
Jan 2017 - Jan 2022 (5 years)
Scrum Master / Project Manager
UnitedHealth Group
Jan 2013 - Jan 2015 (2 years)
Nov 2019 - Apr 2020 (5 months)
LLDesign Internship
Lion and Lamb
Mar 2021 - Jun 2021 (3 months)
Account Executive
Medely
Jun 2021 - Jan 2023 (1 year 7 months)
Account Manager
TrueCare24
Sep 2020 - Jun 2021 (9 months)
Telehealth Innovation Consultant
Health Recovery Solutions
May 2018 - Oct 2020 (2 years 5 months)
Account Executive
Lua
Aug 2017 - May 2018 (9 months)
Territory Manager
Hewlett Packard – Palm GBU
Sep 2009 - May 2011 (1 year 8 months)
Account Executive
Alliance HealthCare
Aug 2006 - Jul 2009 (2 years 11 months)
Technical Associate
Genpact
Aug 2007 - Sep 2011 (4 years 1 month)
Systems Engineer
Tata Consultancy Services
Oct 2012 - May 2016 (3 years 7 months)
Customer Service Representative
Global Life
Mar 2020 - Present (5 years 8 months)
Sendwave
Dec 2022 - Present (2 years 11 months)
Senior Rep II/Payment Operations
Sendwave
Apr 2021 - Present (4 years 7 months)
Customer Service Representative
Sendwave
Nov 2019 - Present (6 years)
QA Engineer
Foretell Technologies Pvt Ltd
Aug 2019 - Jun 2022 (2 years 10 months)
Quality Analyst Engineer
Pervacio India Pvt Ltd
Jun 2021 - Mar 2022 (9 months)
Accounting & Logistics Associate
DY America
Feb 2020 - Jun 2021 (1 year 4 months)
Sales & Marketing Coordinator
Various Companies
Jan 2016 - Present (9 years 10 months)
