Dileep Kumar
@dileepkumar12
Scrum Master at Swivl, improving B2B SaaS delivery and automating sprint updates to save 6 hours per sprint.
IndiaWhat I'm looking for
At Swivl, I lead six cross-functional Agile teams working on a B2B SaaS field service management platform. By improving test case pass rates, sprint goal completion, and ticket clarity, I helped increase product quality from 30% to 60%.
I built Claude-based agents connected to Linear and GitHub to automate ticket movement and sprint reporting, reducing manual tracking by almost 60% and saving six hours per sprint. I also introduced Defect Leakage Rate, helping reduce bugs from 90% to 45% over six months.
Experience
Work history, roles, and key accomplishments
Scrum Master
Swivl
Jun 2023 - Present (3 years 4 months)
Lead 6 cross-functional Agile teams, ensuring adherence to Scrum practices. Increased product quality from 30% to 60% and reduced bugs from 90% to 45% through process improvements.
Desktop Support Engineer
APHD IT Wings
Dec 2016 - Apr 2023 (6 years 4 months)
Provided desktop support and IT operations assistance.
Associate Personnel
Kriya NextWealth Pvt Ltd
Jun 2016 - Nov 2016 (5 months)
Worked as an associate personnel, handling personnel-related tasks.
Education
Degrees, certifications, and relevant coursework
Sri Venkateswara College of Engineering and Technology
Master of Computer Applications, Computer Applications
2010 - 2013
Master of Computer Applications (MCA) from Sri Venkateswara College of Engineering and Technology, Chittoor, Andhra Pradesh, from 2010 to 2013.
VCR Degree College
Bachelor of Computer Science, Computer Science
2007 - 2010
Bachelor of Computer Science from VCR Degree College, Chittoor, Andhra Pradesh, from 2007 to 2010.
Scrum Alliance
Certified ScrumMaster, Scrum
2026 -
Certified ScrumMaster (CSM) issued by Scrum Alliance in March 2026, valid until March 2028.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Social media
Job categories
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