Open to opportunities

Michael Mwangi

@mmathenge

Senior Scrum Master and Agile Delivery Lead with 11 years of experience across fintech and telecom, driving multi-squad Agile delivery.

Kenya

Message

What I'm looking for

Seeking to leverage 11 years of Agile delivery experience — including leading multi-squad, multi-tribe programs across fintech, banking and telecom — to take on larger, higher-stakes Scrum Master or Agile Delivery Lead roles where I can drive strategic delivery outcomes and mentor emerging Agile practitioners at scale.

Senior Scrum Master and Agile Delivery Lead with 11 years of experience driving multi-squad, multi-tribe Agile delivery across fintech and telecom environments. Professional Scrum Master I (PSM I – Scrum.org) certified. Previously overseeing three concurrent Safaricom programs — Unified Checkout, Content Management, and DevSecOps Transformation — spanning four Scrum teams. My track record includes cutting sprint spillover by 35%, lifting SIT pass rates by 30%, and improving delivery capacity utilisation by 15% through disciplined backlog refinement, sprint forecasting, and cross-team dependency management.

What sets my approach apart is a bias toward unblocking, not escalating. When contractor access to Jira and Confluence stalled mid-transition at Safaricom due to a security protocol review — threatening the sprint cadence for four squads — I didn’t wait on the review cycle. I stood up a dedicated “liquid workforce” environment that gave contractors compliant, scoped access within days, and the approach became the standard for onboarding future contractor cohorts. That’s the pattern across my career: apply servant leadership and SAFe practices to remove systemic blockers, build team autonomy, and keep delivery moving even when the obstacle isn’t a technical one.

Based in Nairobi, Kenya, open to remote, hybrid, or relocation roles internationally.

Experience

Work history, roles, and key accomplishments

Scrum Master

Safaricom PLC (via Andela Managed Services)

May 2026 - Jul 2026 (2 months)

Orchestrated transition from staff augmentation to Managed Services framework across Business Hub, Digital Services, and DevSecOps streams. Led pre-development scope for AI-Enabled Unified Checkout supporting 1,000 concurrent frontend and 500 backend quote sessions. Resolved a stalled contractor-access blocker (Jira/Confluence) via a dedicated "liquid workforce" environment, protecting delivery.

Scrum Agile Delivery SAFe Servant Leadership Definition Of Ready Definition Of Done Quality Gates Dependency Management Jira Confluence

Senior Scrum Master

Equity Bank Kenya (via Andela)

Aug 2022 - May 2026 (3 years 9 months)

- Cut sprint spillover 35% across 3 banking squads (Save, Invest, Treasury), serving 100k+ customers, via disciplined backlog refinement.
- Lifted SIT pass rates 30% via disciplined defect triage, improving release stability.
- Boosted delivery capacity 15% via sprint forecasting and cross-team dependency planning; ran 40+ Sprint Reviews/Retros for 35 stakeholders/cycle.