Open to opportunities

Erica Eisen

@ericaeisen

Message

I build commercial operating models that improve revenue, cash flow, and enterprise execution.

France

Message

What I'm looking for

I'm looking to lead business operations, commercial operations, strategic programs, or enterprise transformation initiatives where I can build scalable operating models, improve financial performance, and align cross-functional teams around measurable growth.

I've led business operations and transformation across CCC, UScellular, T-Mobile, and Sprint, managing commercial initiatives from a $500M+ revenue portfolio to enterprise operations serving 4.6M customers. My work has delivered $40M+ in monthly cash-flow improvement, $120M in partnership revenue, and $1.8M in annual savings.

I turn complex priorities into scalable operating models, financial controls, automated workflows, and cross-functional programs. I've launched retail partnerships across 81 locations, built new sales channels, led large distributed teams, and aligned Sales, Finance, Legal, Technology, Product, Retail, and external partners around measurable growth.

Experience

Work history, roles, and key accomplishments

Current

Director of Business Operations

Current

CCC

Oct 2025 - Present (1 year)

Lead business operations and strategic planning across a multi-site organization, focusing on financial performance, resource allocation, cost control, and operating processes. Prioritized investments and standardized procedures to support 15% year-over-year revenue growth and 12% cost reduction.

Business Operations Strategic Planning Financial Performance Resource Allocation Cost Control Process Improvement Demand Forecasting Vendor Management Procurement KPI Management

Senior Manager, Customer Experience & Operations

UScellular

Mar 2024 - Oct 2025 (1 year 7 months)

Managed enterprise operations initiatives supporting 4.6M customers, leading change management across regulatory workflows and cross-functional execution. Automated regulatory workflows, generating $1.8M in annual savings and improving FCC audit response times by 40%.

Change Management Regulatory Compliance Process Automation Stakeholder Management Governance Reporting Workflow Optimization Cross functional Leadership

Senior Manager, Sales Operations & Compliance

T-Mobile

Sep 2021 - Apr 2023 (1 year 7 months)

Built and led sales and business operations for a $500M+ revenue portfolio, establishing financial controls and reimbursement processes. Reengineered processes to increase monthly cash flow by $40M+ and reduce filing errors by 98%.

Sales Operations Compliance Financial Control Business Process Re engineering Reimbursement Operational Governance Risk Management Stakeholder Management

Senior Manager, Strategic Business Operations

Sprint / T-Mobile

Oct 2018 - Aug 2021 (2 years 10 months)

Redesigned the Sprint Express retail model for Walgreens, creating the operating model and processes for a scalable launch across 81 locations. Launched the T-Mobile and Walgreens partnership, generating $120M in revenue within 18 months.

Strategic Planning Retail Operations P&L management Partnership Development Team Leadership Process Design

Senior Operations Manager

Sprint

Oct 2016 - Sep 2018 (1 year 11 months)

Founded the Sprint Express Sales Channel, later the Walgreens channel, generating $55M in new revenue. Designed and procured high-volume mall kiosks and mobile fleet vehicles, expanding distribution by 6% and revenue by 17%.

Channel Development Retail Operations Distribution Revenue Growth Team Building Training Operating Model Design

Senior Prepaid Sales Manager

Sprint

Feb 2011 - Sep 2016 (5 years 7 months)

Expanded multi-state sales operations by growing the indirect distribution network and opening new retail locations. Generated more than $200M in revenue by launching 100+ new retail locations and directed a team of 25 Indirect Account Executives.

Sales Operations Distribution KPI Tracking Process Improvement Team Leadership Retail Expansion