Open to opportunities

Erica Eisen

@ericaeisen

Message

Strategic sales and operations leader driving revenue growth, channel expansion, and operational excellence.

France

Message

What I'm looking for

I seek senior leadership roles in sales operations or channel strategy where I can scale teams, optimize go-to-market execution, and drive measurable revenue and operational improvements.

I am a commercial and sales executive with 20+ years of experience building and transforming high-performing teams, optimizing multi-state distribution networks, and driving sustained revenue growth within complex, regulated industries.

I have led large-scale channel organizations and owned operational performance for multi-hundred-million-dollar revenue lines, delivering improved forecast accuracy, stronger controls, and measurable financial outcomes such as $40M monthly cash-flow improvements and $200M+ in generated revenue.

I partner with cross-functional leaders to align go-to-market strategy with operational execution, implement scalable processes and automation, and elevate sales performance cultures to expand market share and improve profitability.

Experience

Work history, roles, and key accomplishments

Current

Director of Sales Operations

Current

Chef Cary’s Cuisine

Oct 2025 - Present (4 months)

Drove multi-region U.S. sales performance by standardizing reporting and pipeline visibility, improving forecast accuracy and accelerating revenue execution; implemented virtual account management that reduced administrative drag by 15% and increased retention and upsell.

Sales Operations Forecasting Pipeline Management Account Management Reporting Process Automation Revenue Growth

Senior Manager, Digital Regulatory Operations

USCC

Mar 2024 - Oct 2025 (1 year 7 months)

Built and led the FCC Broadband Fact Label program supporting 4.6M customers and designed automated workflows to streamline customer requests, improving audit response times by 40% and resolution speed.

Regulatory Compliance Process Automation Platform Design Stakeholder Management

Senior Manager, Sales Operations

T-Mobile

Sep 2021 - Apr 2023 (1 year 7 months)

Founded and led the Assurance Wireless and Metro by T-Mobile Compliance organization for a $500M revenue line, strengthened internal controls and SOX compliance, reducing customer-impacting issues and improving cash flow by $40M per month.

Sales Operations & Compliance SOX Channel Management Process Improvement Performance Metrics

Senior Sales Operations Manager

T-Mobile

Oct 2018 - Aug 2021 (2 years 10 months)

Led the launch of T-Mobile’s Walgreens retail partnership across 81 locations, managing a 10-direct and 250+ indirect team to drive execution and identify service gaps that produced 25% YoY sales growth.

Retail Partnerships Project Management Performance Analytics Team Leadership Stakeholder Management Customer Experience

Senior Prepaid Sales Manager

Sprint/Boost

Jan 2013 - Jul 2018 (5 years 6 months)

Directed 25 indirect account executives across 500+ dealer locations, launched 100+ retail locations generating $200M+ in revenue and consistently surpassed regional sales targets through territory optimization.

Channel Sales Territory Management Dealer Networks Revenue Growth Sales Strategy Performance Reviews