OT Uwagbai

Facilitated community meetings and provided coaching to professionals on career progression and workplace challenges.

• Facilitated community meetings by fostering collaboration, encouraging open communication and ensuring members share progress, blockers, and action plans aligned with their weekly goals.
• Served as a trusted resource by responding to member questions and providing timely guidance on career progression and workplace challenges.
• Coached and mentored professionals across Information Technology,

● Led long term improvements of Kanban workflow practices to improve our team metrics:
WIP Limit, lead time, cycle time, implementation time and overall throughput
● In PIP, strategized with teams from Feature to Story sizing breakdown, to maintain a steady flow
in teams’ cycle time, to then elevate and sustain teams’ monthly/quarterly throughput
● Championed rollout of our secure authentic

● Collaborated with PO and Tech Leads to consistently refine and prioritize backlog to
ensure healthy backlog and sprint readiness during our migration from On-Prem to AWS
● Facilitated the Scrum ceremonies: Sprint Planning, Daily Standup,
Sprint Review and Sprint Retrospective
● Removed 60% of blocked/impediment tickets within a quarter to increase team
delivery by 40% from implementing new

● Collaborating closely with other departments/partners to establish on-time
delivery of critical demos
● Fostered a data-driven Agile culture based from “fail fast and continuously improve”
enabling teams to quickly identify delivery challenges and adapt sprint strategies
● Managed Jira boards for burndown metrics and team velocity to maintain a 90%+
Sprint completion rate
● Overseeing/faci

● Served as an Agile/Scrum leader, coaching Dev teams on framework adoption and best
practices to improve delivery consistently under the principles of Agile
● Analyzed team metrics: velocity and burndown trends to identify improvement opportunities
and guide continuous process optimization
● Removed both team and delivery impediments which enabled engineers to maintain consistent
Sprint ex

● Partnered with IT managers to ensure project requirements, monthly goals and
milestones were achieved
● Facilitated the Team Sync ceremonies: Monthly Planning, Daily Standup,
Review and Sprint Retrospective
● Assisted team in prioritizing and maintaining our backlog, identifying and resolving
low priority or redundant tickets while also resolving tech debt tickets
● Collaborated with IT ma

● Working closely with other departments/partners to establish on-time delivery
of critical demos/programs
● Utilized Jira to oversee workflows, track sprint progress and communicate
performance indicators: Velocity, burn down charts and story completion,
maintaining a 95% completion rate while maintaining team and leadership
on time deliverables
● Guided teams in Agile SDLC practices and Sc

● Support for in & outbound hardware/software support for clients
● Analyzed, installed, and provided upgrades of all company software
● Resolving tickets under Service Now program
● Submitting, escalating, and following up on support tickets
● Remoting into laptops, handsets and desktops to troubleshoot several Citrix issues
● Setting up and providing remote access via VPN across Windows Platform