Open to opportunities

Andrea Rivera

@andrearivera

Message

Senior Customer Success leader driving retention, adoption, and measurable revenue growth.

United States

Message

What I'm looking for

I seek a remote or hybrid role where I can lead customer success initiatives, improve retention and expansion, drive measurable outcomes, and collaborate cross-functionally for growth.

I am a Senior Customer Success leader with 15+ years driving adoption, retention, and account growth across multi-location organizations, telecommunications portfolios, and operationally complex environments. I build onboarding frameworks, customer health monitoring, and SOPs to align services to measurable business outcomes and reduce churn.

I have led lifecycle management, renewals, expansion strategy, and cross-functional escalation resolution while managing budgeting and forecasting. My background includes strategic account management at Sprint (now T-Mobile) and operations leadership roles focused on improving time-to-value, workflow efficiency, and customer engagement.

Experience

Work history, roles, and key accomplishments

Operations Director

ANR Investments

Jan 2007 - Nov 2025 (18 years 10 months)

Led customer lifecycle for multi-location enterprise, building onboarding frameworks, customer health monitoring, and SOPs that improved onboarding consistency and reduced churn. Managed budgeting, forecasting, vendor negotiations, and cross-functional escalation resolution to drive retention and expansion.

& Customer Success Onboarding Retention Customer Health Monitoring SOP Development Forecasting Escalation Management Cross Functional Collaboration

Sales Manager

Wayne Homes

Managed sales lifecycle for multi-state residential builder, coordinating design and construction workflows and implementing communication processes that improved client engagement and timeline adherence. Served as liaison across clients, design teams, and construction leadership.

Sales Management Workflow Optimization Project Coordination Customer Engagement Stakeholder Management

Regional Sales Account Executive

Sprint (T-Mobile)

Managed a strategic portfolio across 48 retail locations, driving retention and adoption through KPI analysis, performance reviews, training programs, and escalation management that identified growth opportunities. Improved adoption and customer outcomes across the region.