Open to opportunities

Chidumaga User

@chidumagauser

Message

I am an innovative solution engineer specializing in Microsoft 365, cloud security, and Copilot.

Ireland

Message

What I'm looking for

I seek customer-facing roles where I can lead Microsoft 365 and Azure adoption, drive Copilot/AI integration, deliver technical training, and solve complex security and cloud challenges while mentoring teams and improving operational outcomes.

I am a customer-focused solution engineer with deep experience in Microsoft 365, Azure, identity and access management, and enterprise applications. I combine technical troubleshooting with clear communication to drive adoption and measurable outcomes.

In my recent role as a Microsoft Digital Technology Specialist for Modern Work & Copilot, I led technical discussions, presented reference architectures, and drove Copilot adoption and agent management across customer environments. I prioritize customer feedback, unblock technical barriers, and integrate AI tools to improve business workflows.

As an M365 Technical Support Engineer I delivered advanced troubleshooting for corporate customers, wrote PowerShell scripts to automate Azure AD and M365 tasks, and created security and compliance policies such as DLP and HIPAA controls. I routinely collaborate with subject-matter experts and escalation teams to resolve high-impact incidents and maintain SLA commitments.

I also design and deliver technical training, volunteer as a cloud trainer, and hold multiple Azure and Microsoft 365 certifications. I am driven to help organizations securely adopt cloud and AI capabilities while mentoring teams and improving operational resilience.

Experience

Work history, roles, and key accomplishments

Current

M365 Technical Support Engineer

Current

GIGMO Solutions

May 2023 - Present (2 years 3 months)

Served as primary technical contact delivering advanced troubleshooting and support for Microsoft 365, authoring PowerShell scripts for bulk Azure AD updates and creating security and compliance policies (DLP, HIPAA).

Azure Active Directory PowerShell Security Compliance Troubleshooting Customer Support Incident Management

Current

Cloud Support Engineer

Current

DE9MICSCONSULTS

Mar 2022 - Present (3 years 5 months)

Delivered Microsoft 365, Teams, Azure and security training, developed training materials and led sessions to improve technical proficiency across trainees. Managed training resources and conducted topic-specific workshops.

Azure Microsoft Teams Training Curriculum Development Security Instructional Design Technical Documentation

Digital Technology Specialist

Microsoft

Dec 2024 - Jun 2025 (6 months)

Drove technical discussions to ensure adoption and optimization of Modern Work and Microsoft Copilot solutions, facilitating Copilot agent management and rollout across customers. Prioritized customer feedback and monitored usage to drive technical wins and integration of Microsoft solutions.

Copilot)CoPilot Studio Solution Architecture Customer Engagement Cloud Solutions Identity And Access Management Technical Presentations

Analyst, Enterprise Application

FirstBank of Nigeria Ltd

Nov 2022 - May 2023 (6 months)

Monitored and maintained enterprise risk management applications, supported UAT and collaborated with Information Security to remediate vulnerabilities and ensure IT service continuity. Assisted stakeholders to meet operational standards and incident resolution timelines.

Enterprise Risk Management Application Support Incident Management User Acceptance Testing Information Security Monitoring IT Operations

Technical POC

Tek Experts

Mar 2022 - Oct 2022 (7 months)

Managed Microsoft exams and evaluations, recorded recruits' progress and designed and delivered a Microsoft 365 training curriculum tailored to company needs. Tracked trainee performance and provided feedback to improve outcomes.

Training Curriculum Development Microsoft Teams Skype For Business Instructional Design

Cloud Support Engineer

Tek Experts

Nov 2020 - Oct 2022 (1 year 11 months)

Provided first- and second-level support for Office 365, Teams, Exchange and SharePoint, diagnosing and resolving issues and managing critical incidents for corporate customers. Coordinated with subject matter experts and escalation managers for complex cases.