Kelcey Chino UserKU
Open to opportunities

Kelcey Chino User

@kelceychinouser

Aspiring data analyst with strong technical and customer service skills.

United States
Message

What I'm looking for

I am looking for a role that fosters growth, values collaboration, and leverages my analytical skills.

I am a dedicated and detail-oriented individual pursuing a degree in Political Science and Sociology at Utah State University, with an expected graduation in Summer 2024. My academic journey has been enriched by various roles, including an Undergraduate Teaching Fellowship and a Research Assistant position, which have honed my analytical and communication skills. I have also participated in a Cuba Study Abroad Program, broadening my global perspective.

In my professional experience, I have developed a strong foundation in customer relationship management and technical support. At Fidelity Investments, I serve as a Customer Relationship Advocate, where I have earned my SIE certification and am preparing for the Series 7 and Series 63 exams. My previous roles as a Senior Technical Support Engineer and Tier 2 Support at Rent Dynamics have equipped me with valuable skills in SQL, Excel, and data analysis, enabling me to troubleshoot complex issues and enhance client satisfaction effectively.

Beyond my technical abilities, I am passionate about improving guest experiences and operational efficiency, as demonstrated during my time as a Rides Coordinator at Lagoon Amusement Park. I have been recognized for my leadership and commitment to excellence, and I actively engage in volunteer work with organizations focused on community support and advocacy.

Experience

Work history, roles, and key accomplishments

FI
Current

Customer Relationship Advocate

Fidelity Investments

Feb 2025 - Present (5 months)

Earned SIE certification with strong knowledge of securities and regulatory compliance. Developing expertise in equity financing financial instruments and industry regulations to support client success.

RD

Tier 1 and CRM Support

Rent Dynamics

Nov 2021 - Apr 2023 (1 year 5 months)

Handled an average of 30 incoming calls per day, increasing to 60 calls during peak times, along with managing a similar volume of emails. Maintained a 100% call satisfaction rate during January and February 2022, demonstrating exceptional customer service and problem-solving abilities.

Education

Degrees, certifications, and relevant coursework

Utah State University logoUU

Utah State University

Bachelor of Science, Political Science, Sociology

Grade: Honors

Activities and societies: Undergraduate Teaching Fellowship, Supplemental Instructor, Research Assistant, Cuba Study Abroad Program

Currently pursuing a Bachelor of Science with a focus on Political Science and Sociology. Engaged in an Undergraduate Teaching Fellowship and served as a Supplemental Instructor and Research Assistant. Participated in a Cuba Study Abroad Program.

Tech stack

Software and tools used professionally

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Kelcey Chino User - Customer Relationship Advocate - Fidelity Investments | Himalayas