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Kelcey Chino User

@kelceychinouser

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Aspiring data analyst with strong technical and customer service skills.

United States

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What I'm looking for

I am looking for a role that fosters growth, values collaboration, and leverages my analytical skills.

I am a dedicated and detail-oriented individual pursuing a degree in Political Science and Sociology at Utah State University, with an expected graduation in Summer 2024. My academic journey has been enriched by various roles, including an Undergraduate Teaching Fellowship and a Research Assistant position, which have honed my analytical and communication skills. I have also participated in a Cuba Study Abroad Program, broadening my global perspective.

In my professional experience, I have developed a strong foundation in customer relationship management and technical support. At Fidelity Investments, I serve as a Customer Relationship Advocate, where I have earned my SIE certification and am preparing for the Series 7 and Series 63 exams. My previous roles as a Senior Technical Support Engineer and Tier 2 Support at Rent Dynamics have equipped me with valuable skills in SQL, Excel, and data analysis, enabling me to troubleshoot complex issues and enhance client satisfaction effectively.

Beyond my technical abilities, I am passionate about improving guest experiences and operational efficiency, as demonstrated during my time as a Rides Coordinator at Lagoon Amusement Park. I have been recognized for my leadership and commitment to excellence, and I actively engage in volunteer work with organizations focused on community support and advocacy.

Experience

Work history, roles, and key accomplishments

Current

Customer Relationship Advocate

Current

Fidelity Investments

Feb 2025 - Present (5 months)

Earned SIE certification with strong knowledge of securities and regulatory compliance. Developing expertise in equity financing financial instruments and industry regulations to support client success.

SIE Regulatory Compliance Equity Financings

Tier 2 Support

Rent Dynamics

Feb 2023 - Jul 2023 (5 months)

Applied Structured Query Language (SQL) to troubleshoot issues, enhancing problem-solving capabilities. Resolved various tickets daily, troubleshooting new issues and addressing recurring problems related to the RentPlus App.

SQL Troubleshooting Problem Solving Ticket Resolution Analytical Skills Communication Skills

Rides Coordinator

Lagoon Amusement Park

Jun 2020 - Oct 2021 (1 year 4 months)

Managed the daily operations of approximately 30 rides, ensuring smooth and efficient functioning. Supervised ride supervisors, conducted maintenance checks, and handled guest interactions and incident management.

Operations Management Training Maintenance Incident Management Leadership Team Supervision

Senior Technical Support Engineer

Fidelity Investments

Jul 2023 - Present (2 years)

Utilized SQL, Excel, Hangfire, and Datadog to troubleshoot issues escalated from Account Management and Tier 1 Support teams. Resolved various issues and tickets daily, ensuring efficient and effective solutions.

SQL Excel Hangfire Datadog)Troubleshooting Technical Support Data Analysis Documentation Training

Tier 1 and CRM Support

Rent Dynamics

Nov 2021 - Apr 2023 (1 year 5 months)

Handled an average of 30 incoming calls per day, increasing to 60 calls during peak times, along with managing a similar volume of emails. Maintained a 100% call satisfaction rate during January and February 2022, demonstrating exceptional customer service and problem-solving abilities.

Customer Service Communication Multitasking Technical Skills Client Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Utah State University

Bachelor of Science, Political Science, Sociology

Grade: Honors

Activities and societies: Undergraduate Teaching Fellowship, Supplemental Instructor, Research Assistant, Cuba Study Abroad Program

Currently pursuing a Bachelor of Science with a focus on Political Science and Sociology. Engaged in an Undergraduate Teaching Fellowship and served as a Supplemental Instructor and Research Assistant. Participated in a Cuba Study Abroad Program.