Kaushal Kumar
@kaushalkumar4
Experienced business continuity advisor specializing in disaster recovery and resilience.
IndiaWhat I'm looking for
I am an enterprise resiliency advisor with extensive experience at Dell Technologies, focused on business continuity management, disaster recovery planning, and crisis management. I have administered Dell Continuity Logic, managed business continuity plans with stakeholders, and coordinated disaster recovery activities with app owners and SMEs.
I combine technical support experience on Dell PowerEdge and Blade servers with strong stakeholder engagement and project management skills, backed by certifications including Microsoft Azure Fundamentals and Dell PowerEdge specialties. I have a proven track record of driving process improvements, supporting resilience across people and technology, and earning multiple internal awards for performance.
Experience
Work history, roles, and key accomplishments
Administered Dell Continuity Logic (CL Digital) application, building forms and dashboards and implementing enhancements to support business continuity and disaster recovery. Managed BC plans with stakeholders and handled DR tickets and coordination with app owners and SMEs.
Provided hardware troubleshooting and service dispatch support for Dell high-complexity modular and cloud blade servers, assisting onsite technicians with failures and part replacements. Supported disaster recovery activities and managed escalations for critical server incidents.
Delivered phone and chat technical support for Dell rack and tower servers, resolving hardware and configuration issues and escalating complex cases. Documented incidents and provided guidance to customers to improve system uptime.
Provided telephone and remote diagnostic support for Dell desktops, portables, and peripherals, resolving hardware and software issues and improving case resolution times. Coordinated with teams to escalate and close complex customer issues.
Handled remote and telephone diagnostics for desktops, portables, and peripherals, delivering frontline support and timely problem resolution. Leveraged standard troubleshooting processes and documentation to assist customers.
Education
Degrees, certifications, and relevant coursework
Alfa Junior College, Steel plant - Visakhapatnam
High School Diploma, Intermediate
Grade: 70%
Completed High School Diploma (Intermediate) at Alfa Junior College, Visakhapatnam, scoring 70% under the Andhra Pradesh State Board.
DePaul school, Ukkunagarm - Visakhapatnam
SSLC, SSLC (10th standard)
Grade: 69%
Completed SSLC (10th standard) at DePaul school, Ukkunagarm, scoring 69% under the ICSE board.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Interested in hiring Kaushal?
You can contact Kaushal and 90k+ other talented remote workers on Himalayas.
Message KaushalFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
