Okpala Michael

Led a merchant education initiative targeting the product knowledge gap for enterprise merchants, resulting in improved product utilisation and customer satisfaction. Spearheaded the development of a customer success dashboard through collaboration with data, business and product teams, enhancing visibility into merchant metrics and driving data-informed decision-making.

Represented the voice of the customer within Flutterwave and helped translate customer needs to actual consumable product features. Managed relationships with enterprise merchants, ensuring maximum value from products and services.

Provided strategic guidance and market research to startups, focusing on business model formulation, product strategy, and customer development. As Acting CEO at FusPay, I defined the product vision and crafted the go-to-market strategy to drive business growth.

Steered product strategy, customer success, and market expansion for Africa’s Talking in Nigeria, contributing to the company’s growth and reputation in the region. Led the product roadmap for messaging solutions, ensuring profitability while collaborating with Mobile Network Operators and regulatory bodies to enable successful product launches.

Led the launch and growth of the Nigeria office, expanding team capabilities and establishing market presence through strategic initiatives. Advised leadership on go-to-market strategy, contributing to team expansion and scaling operations to a 15-person team.

Designed and launched dynamic websites for clients, enhancing user engagement and achieving a 20% increase in customer satisfaction. Led company operations, including administration, training, and inventory control, ensuring seamless service delivery and reduced downtime.

Founded and led a web development agency, managing end-to-end product lifecycles and delivering custom digital solutions. Directed product vision, requirements gathering, design, development, and deployment of web applications using HTML, CSS, JavaScript, PHP, and CMS platforms (WordPress, Drupal).

Focused on developing a system for the automation of household activities for the final year project. Gained foundational knowledge in electrical and electronics engineering principles.