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IACustomer-focused service professional delivering process improvements and exceptional client support.
Experience
Co-Founder
Framed Estate
Jul 2023 - Present (2 years 4 months)
ICProgram Assistant CR-04
Immigration, Refugees and Citizenship Canada
Nov 2021 - Mar 2025 (3 years 4 months)
ICProcessing Agent (Acting) PM-01
Immigration, Refugees and Citizenship Canada
Nov 2022 - Mar 2023 (4 months)
CTProgram Support Trainee
City of Toronto
May 2021 - Aug 2021 (3 months)
Contracts specialist with extensive experience in contract management.
Experience
Contracts Specialist
Abu Dhabi Polymers Company Ltd. (Borouge)
Apr 2019 - Present (6 years 7 months)
Contracts Coordinator
Abu Dhabi Polymers Company Ltd. (Borouge)
Apr 2015 - Apr 2019 (4 years)
System Engineer
Senior HR professional specializing in onboarding, employee engagement, and HR operations.
Experience
Onboarding & Engagement Lead
iHorizons
Oct 2022 - Present (3 years 1 month)
HR Manager
Educative
May 2022 - Sep 2022 (4 months)
HR Business Leader
Ibex
Jul 2021 - Apr 2022 (9 months)
MSCustomer Support Specialist with a strong background in logistics and IT.
Experience
Customer Support Specialist - L1
Code Aligned (Pvt) Ltd
Feb 2023 - Present (2 years 9 months)
SAProfessional Esports Player
Shaheens Esports APAC
Jan 2021 - Present (4 years 10 months)
India10k-12k USD
Results-driven HR professional specializing in international recruiting, sourcing, and AI-enabled talent acquisition.
Experience
AMRecruiting Sourcer
Amazon
May 2025 - Present (6 months)
Recruitment Coordinator
Customer-oriented support professional with strong problem-solving skills.
Experience
Senior Representative
Capital One Philippines
Feb 2023 - Feb 2024 (1 year)
Specialist
IQOR
Jan 2022 - Jan 2023 (1 year)
Customer Service Representative
VXI Global Solutions
Jan 2020 - Jan 2022 (2 years)
Motivated virtual assistant and customer support specialist with logistics planning and data management experience.
Experience
HEProfessional Planning Fleet
H.Essers
Aug 2025 - Present (3 months)
HECustomer Care Representative
H.Essers
Apr 2024 - Jul 2025 (1 year 3 months)
Trusted business partner and gatekeeper
Experience
Executive Assistant
BCG Digital Ventures and BCG X
Jul 2019 - Aug 2023 (4 years 1 month)
Executive Assistant
Wedgewood, LLC
Apr 2018 - Mar 2019 (11 months)
Operations Specialist
P1 Technologies
Sep 2016 - Mar 2018 (1 year 6 months)
Experienced Microsoft 365 technical support lead focused on escalation management and customer success.
Experience
Technical Lead – Microsoft 365
Tek Experts Nigeria
May 2023 - Present (2 years 6 months)
Technical Support Engineer II
Tek Experts Nigeria
Feb 2022 - Apr 2023 (1 year 2 months)
Customer Technical Support II
Experienced medical billing specialist and assistant group coordinator driving revenue cycle results.
Experience
Assistant Group Coordinator
Baruch Business Solutions India Private Limited
Dec 2023 - Present (1 year 11 months)
Senior Process Associate
Baruch Business Solutions India Private Limited
May 2021 - Dec 2023 (2 years 7 months)
Certified professional coder apprentice with hands-on clinical administration experience.
Experience
Lead Medical Assistant
Gonino Center for Healing
Jun 2021 - May 2024 (2 years 11 months)
Receptionist / Desk Manager
The Baby Place Birthing Center
Jul 2018 - Jan 2019 (6 months)
ATExperienced medical enrollment specialist focused on accurate patient enrollment and compliance.
Experience
Claims Processor
Alorica
Mar 2024 - Jun 2025 (1 year 3 months)
Patient Care Coordinator
Honda Manufacturing of Alabama
Aug 2023 - Mar 2024 (7 months)
Assistant Manager
Milo's
Apr 2021 - Oct 2023 (2 years 6 months)
Senior technical recruiter specializing in EMEA talent acquisition and technical hiring.
Experience
ACSenior Technical Talent Acquisition Specialist
Accenture
Dec 2023 - Present (1 year 11 months)
KFSenior Technical Recruiter
Korn Ferry
Feb 2022 - Nov 2023 (1 year 9 months)
Technical Recruiter Freelancer
RSSenior Talent Sourcer with 7+ years of experience in recruitment.
Experience
Freelancer Talent Acquisition/Sr. Sourcer
The Empower Hub
Apr 2024 - Present (1 year 7 months)
Sr. Sourcer
Harvey Nash USA
Sep 2022 - Feb 2024 (1 year 5 months)
Senior Sourcing Specialist
Bilingual executive assistant and operations specialist driving efficiency, lead generation, and remote team collaboration.
Experience
UGC Creator & Marketing Specialist
Self-Employed
Jan 2023 - Present (2 years 10 months)
Executive Assistant
CDA Siteworks Inc. / Hillcrest Homes
Jan 2022 - Present (3 years 10 months)
Experienced professional in customer service and accounts receivable.
Experience
Accounts Receivable Specialist (Level 3)
SupportNinja Inc.
Jan 2022 - Present (3 years 10 months)
Customer Service Representative
Amazon
Mar 2019 - Aug 2021 (2 years 5 months)
Insurance Specialist (FI - ANZ)
QBE Insurance
Motivated customer-relations and admin professional with data analysis and project support strengths.
Experience
HR Intern
Nigeria Customs Service
Jun 2024 - Feb 2025 (8 months)
Customer service professional with 6+ years supporting US/UK/Canada/Australia customers.
Experience
AICustomer Service Associate
Amazon India
Sep 2018 - Dec 2024 (6 years 3 months)
CEDetail-oriented administrative professional driving efficiency in financial services.
Experience
Business Administration Specialist
Banco ProCredit
Feb 2023 - Present (2 years 9 months)
Credit Card Processing Intern
Banco Pichincha
Aug 2022 - Jan 2023 (5 months)
LNEnthusiastic customer support professional delivering clear solutions and strong client satisfaction.
Experience
Customer Support Representative
Konga Online Shopping Ltd
Aug 2022 - Jul 2025 (2 years 11 months)
Al Dana Engineering Laboratories
Sep 2010 - Sep 2015 (5 years)
HR Business Analyst
Ibex
Jul 2016 - Jun 2021 (4 years 11 months)
Capability Specialist
Pak Electron Limited
Jan 2016 - Jul 2016 (6 months)
Community Service Member
Blood Donor Association - SKMH
Jan 2021 - Present (4 years 10 months)
Community Service Member
Project Topi (NGO)
Jan 2021 - Present (4 years 10 months)
Community Service Member
Red Crescent Blood Donors
Jan 2021 - Present (4 years 10 months)
Randstad Sourceright
May 2024 - May 2025 (1 year)
Talent Acquisition Specialist
GA Capital Management
Jun 2023 - Jan 2024 (7 months)
HR and Operations Intern
DigigrowHub
Jul 2022 - Sep 2022 (2 months)
Customer Service Representative
Convergys
Feb 2004 - Feb 2015 (11 years)
Executive Assistant
Camden Capital, LLC
Jul 2013 - Aug 2016 (3 years 1 month)
Swift Networks Limited
Feb 2019 - Jan 2022 (2 years 11 months)
Customer Technical Support
Swift Networks Limited
Sep 2014 - Jan 2019 (4 years 4 months)
Process Associate
Baruch Business Solutions India Private Limited
Mar 2020 - May 2021 (1 year 2 months)
Trainee Process Associate
Baruch Business Solutions India Private Limited
Dec 2019 - Mar 2020 (3 months)
Enrollment Specialist
ZLA Solutions
Jan 2018 - Mar 2021 (3 years 2 months)
Self Employed
Jun 2021 - Dec 2022 (1 year 6 months)
MOTechnical Recruiter – EMEA
Modis
Jan 2021 - Oct 2021 (9 months)
Human Resources Intern
Bosch Service Solutions
Apr 2019 - Dec 2020 (1 year 8 months)
Workway
Jun 2017 - Present (8 years 5 months)
Bilingual Sales Specialist
Atlantic Auto Group
Jan 2017 - Dec 2022 (5 years 11 months)
Apr 2014 - Dec 2018 (4 years 8 months)
Insurance Specialist (FI/CCI)
QBE Insurance
Aug 2013 - Apr 2014 (8 months)
Customer Service Representative
Sutherland Global Services
Feb 2010 - Jun 2013 (3 years 4 months)
