iyyob asfaw
@iyyobasfaw
Customer-focused service professional delivering process improvements and exceptional client support.
What I'm looking for
I am a results-driven customer service professional with over five years of experience delivering high-quality client support across government and private sectors. I co-founded a real-estate media business producing video, photography and 3D tours that increased inquiries and repeat business, and I have a strong record at Immigration, Refugees and Citizenship Canada for accurate case processing, client communication, and training new staff.
I excel at managing high-volume workloads with attention to compliance and detail, improving processes, and maintaining professionalism in sensitive situations. I bring practical technical competence (Excel, Outlook, web development concepts) and a client-centric approach focused on measurable outcomes and continuous improvement.
Experience
Work history, roles, and key accomplishments
Co-Founder
Framed Estate
Jul 2023 - Present (2 years 4 months)
Built a real-estate-focused media service delivering video promotions, photography and 3D tours that increased property inquiries and sales by 10% and improved repeat business by 50%.
Program Assistant CR-04
Immigration, Refugees and Citizenship Canada
Nov 2021 - Mar 2025 (3 years 4 months)
Evaluated application outcomes, managed portals and uploaded client photos to GCMS, trained new staff, and maintained timely account closures to ensure clients received PR cards on schedule.
Processing Agent (Acting) PM-01
Immigration, Refugees and Citizenship Canada
Nov 2022 - Mar 2023 (4 months)
Reviewed client records and issued Permanent Resident cards while consistently exceeding daily quotas and maintaining high accuracy and customer service standards.
Program Support Trainee
City of Toronto
May 2021 - Aug 2021 (3 months)
Provided client support, managed supplies and equipment, escalated medical eligibility issues, and ensured confidentiality and compliance with PHIPA/MFIPPA.
Education
Degrees, certifications, and relevant coursework
iyyob hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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