Open to opportunities

iyyob asfaw

@iyyobasfaw

Message

Customer-focused service professional delivering process improvements and exceptional client support.

Canada

Message

What I'm looking for

I seek a client-focused role where I can apply strong process, compliance and communication skills, contribute measurable improvements, and grow into broader operations or training responsibilities.

I am a results-driven customer service professional with over five years of experience delivering high-quality client support across government and private sectors. I co-founded a real-estate media business producing video, photography and 3D tours that increased inquiries and repeat business, and I have a strong record at Immigration, Refugees and Citizenship Canada for accurate case processing, client communication, and training new staff.

I excel at managing high-volume workloads with attention to compliance and detail, improving processes, and maintaining professionalism in sensitive situations. I bring practical technical competence (Excel, Outlook, web development concepts) and a client-centric approach focused on measurable outcomes and continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Co-Founder

Current

Framed Estate

Jul 2023 - Present (2 years 4 months)

Built a real-estate-focused media service delivering video promotions, photography and 3D tours that increased property inquiries and sales by 10% and improved repeat business by 50%.

Real Estate Marketing Videography Photography Client Relations Marketing Strategy Content Production Project Management

Program Assistant CR-04

Immigration, Refugees and Citizenship Canada

Nov 2021 - Mar 2025 (3 years 4 months)

Evaluated application outcomes, managed portals and uploaded client photos to GCMS, trained new staff, and maintained timely account closures to ensure clients received PR cards on schedule.

Training Client Communication Data Management Process Improvement & Compliance

Processing Agent (Acting) PM-01

Immigration, Refugees and Citizenship Canada

Nov 2022 - Mar 2023 (4 months)

Reviewed client records and issued Permanent Resident cards while consistently exceeding daily quotas and maintaining high accuracy and customer service standards.

& Compliance Customer Service Data Entry Time Management Quality Assurance

Program Support Trainee

City of Toronto

May 2021 - Aug 2021 (3 months)

Provided client support, managed supplies and equipment, escalated medical eligibility issues, and ensured confidentiality and compliance with PHIPA/MFIPPA.

client support Confidentiality PHIPA Health & Safety Communication