Open to opportunities

Muneeb Shahid

@muneebshahid

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Customer Support Specialist with a strong background in logistics and IT.

Pakistan

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Support Specialist with experience in providing exceptional email and chat support. At Code Aligned (Pvt) Ltd, I efficiently resolved customer inquiries and technical issues using tools like Salesforce, Slack, and Office 365. My commitment to customer satisfaction drives me to ensure timely and accurate resolutions, while my collaborative approach with cross-functional teams enhances the overall support experience.

Previously, I served as a Logistics and IT Manager at Infinity Gaming Zone, where I managed finances and customer accounts, ensuring accurate billing and financial reporting. My role involved overseeing the maintenance and troubleshooting of gaming equipment, organizing gaming competitions, and negotiating with vendors for procurement. This diverse experience has equipped me with strong problem-solving skills and the ability to thrive in fast-paced environments.

In addition to my professional journey, I have also excelled as a professional esports player, achieving top placements in various competitions. This experience has honed my strategic thinking and teamwork skills, which I bring to every role I undertake. I am passionate about leveraging my skills to contribute positively to any organization I join.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Specialist - L1

Current

Code Aligned (Pvt) Ltd

Feb 2023 - Present (2 years 6 months)

Provided Level 1 email and chat support, resolving customer inquiries and technical issues efficiently using Salesforce, Slack, and Office 365. Utilized Salesforce to track and manage customer support tickets, ensuring timely and accurate resolution.

Salesforce Slack Office 365 Customer Support Technical Support Email Support Chat Support Documentation Cross Functional Collaboration

Professional Esports Player

Shaheens Esports APAC

Jan 2021 - Present (4 years 7 months)

Achieved 1st place in the South Asia League 2023 - Stage 1 and Stage 2, demonstrating consistent top-tier performance and strategic excellence in A-Tier competitions. Secured 1st place in the BLAST Community Cup South Asia, showcasing fair gameplay and team coordination.

eSports Competitive Gaming Team Coordination Strategic Planning Performance Analysis Communication Problem Solving

Community Service Member

Blood Donor Association - SKMH

Jan 2021 - Present (4 years 7 months)

Served as a member of the Blood Donor Association - SKMH, participating in initiatives to promote blood donation. Assisted in organizing and facilitating blood drives to support medical needs.

Blood Donation Community Support Event Coordination

Community Service Member

Project Topi (NGO)

Jan 2021 - Present (4 years 7 months)

Actively participated as a member of Project Topi, contributing to community service initiatives. Engaged in various activities to support the organization's goals and serve the community.

Community Service Teamwork Communication Event Participation

Community Service Member

Red Crescent Blood Donors

Jan 2021 - Present (4 years 7 months)

Volunteered as a member of Red Crescent Blood Donors, contributing to blood donation drives and related activities. Supported efforts to collect blood and raise awareness for this vital cause.

Volunteering Blood Donation Community Engagement Public Awareness Support Services Team Collaboration

Logistics and IT Manager

Infinity Gaming Zone

Jan 2017 - Present (8 years 7 months)

Managed finances and customer accounts using PanCafe Pro, ensuring accurate billing and financial reporting. Oversaw the handling, maintenance, and troubleshooting of gaming equipment, conducting regular checks and coordinating timely repairs.

PanCafe Pro Financial Management Customer Support IT Management Equipment Maintenance Event Management Logistics

Education

Degrees, certifications, and relevant coursework

Forman Christian College

Doctor of Pharmacy, Pharmacy

Pursued a Doctor of Pharmacy degree at Forman Christian College, focusing on pharmaceutical sciences and healthcare practices. Gained comprehensive knowledge in pharmacology, clinical pharmacy, and patient care.

Forman Christian College

Faculty of Science, Science

Completed studies in the Faculty of Science at Forman Christian College, building a strong foundation in scientific principles. Engaged in various scientific disciplines to enhance analytical and problem-solving skills.

Divisional Public School, Model Town

Matriculation, General Studies

Achieved Matriculation from Divisional Public School, Model Town, completing secondary education. Developed foundational academic skills across various subjects.