ATAsya Tuck
@asyatuck
Experienced medical enrollment specialist focused on accurate patient enrollment and compliance.
United StatesWhat I'm looking for
I am an experienced Medical Enrollment Specialist with a strong record of processing patient enrollments, verifying insurance eligibility, and maintaining accurate healthcare records while ensuring HIPAA compliance.
I have delivered high customer resolution rates (95%) in technical and account support roles, streamlined enrollment processes to improve patient experience, and negotiated claim settlements that increased recoveries by 10%.
I excel at cross-training teams, improving customer satisfaction (17% increase), and coordinating care between patients, providers, and administrative staff to ensure efficient patient flow and clear communication.
Experience
Work history, roles, and key accomplishments
Claims Processor
Alorica
Mar 2024 - Jun 2025 (1 year 3 months)
Provided phone, email, and desktop support for software and account issues, maintained a 95% customer resolution rate, verified insurance coverage and pre-authorizations, and assisted patients with billing and payment processing.
Patient Care Coordinator
Honda Manufacturing of Alabama
Aug 2023 - Mar 2024 (7 months)
Acted as liaison between production associates and healthcare providers, scheduled appointments and diagnostics, maintained accurate EHR records for compliance, and improved grievance department outcomes, raising customer satisfaction by 17%.
Assistant Manager
Milo's
Apr 2021 - Oct 2023 (2 years 6 months)
Supervised daily operations and a team of 50+, managed scheduling, payroll and cash handling, resolved customer inquiries, and trained staff on operations and customer service best practices.
Enrollment Specialist
ZLA Solutions
Jan 2018 - Mar 2021 (3 years 2 months)
Facilitated patient enrollments and eligibility verification, maintained EHR data integrity and confidentiality, streamlined enrollment workflows with providers and partners, and negotiated claim settlements increasing closures by 10%.
Education
Degrees, certifications, and relevant coursework
Talladega County Central High School
High School Diploma, General Studies
2010 - 2014
Completed a High School Diploma with an advanced studies curriculum at Talladega County Central High School from 2010 to 2014.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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