Open to opportunities

Alice User

@aliceuser4

Message

Motivated virtual assistant and customer support specialist with logistics planning and data management experience.

Romania

Message

What I'm looking for

I seek a remote role in virtual assistance, customer support, or operations where I can apply logistics and data management skills, grow professionally, and work in a collaborative, supportive team.

I am a motivated and organized professional with 1.5 years of hands-on experience in customer service and logistics planning, managing high-volume communication, scheduling, and data systems with accuracy under pressure. I have supported drivers, clients, and internal teams, resolved delivery and documentation issues, and investigated incidents using security footage to ensure service quality.

I excel in data entry, Excel management, CRM-based customer support, and coordinating fleet operations while maintaining confidentiality and attention to detail. I am a fast learner who works well independently or in teams, fluent in English and native in Romanian, and preparing to study Psychology and Human Resources starting in 2026.

Experience

Work history, roles, and key accomplishments

Current

Professional Planning Fleet

Current

H.Essers

Aug 2025 - Present (2 months)

Manage and update driver, vehicle, and appointment data in internal systems and Excel, coordinate schedules for fleet operations, and resolve scheduling/documentation issues to maintain operational accuracy.

Excel)Data Entry Logistics Coordination Scheduling CRM Communication Confidentiality Problem Solving Excel

Customer Care Representative

H.Essers

Apr 2024 - Jul 2025 (1 year 3 months)

Handled inbound/outbound calls and emails, resolved delivery and documentation issues to ensure client satisfaction, and collaborated with teams to improve customer communication and service quality.