Joey Longno
@joeylongno
Experienced professional in customer service and accounts receivable.
PhilippinesWhat I'm looking for
I am an experienced and results-oriented professional with over 10 years in BPO and corporate services, specializing in collections, insurance, customer service, and inbound sales. My expertise lies in managing high volumes of customer inquiries and resolving issues efficiently, utilizing tools like NetSuite and Salesforce. I am known for my adaptability, attention to detail, and commitment to providing exceptional customer service, consistently meeting KPIs and maintaining high customer satisfaction.
Throughout my career, I have held various roles, including Accounts Receivable Specialist at SupportNinja Inc., where I generated and issued customer invoices, reconciled discrepancies, and negotiated payment plans. My previous experience as a Customer Service Representative at Amazon and an Insurance Specialist at QBE Insurance has equipped me with the skills to handle complex customer inquiries and provide clear explanations of policy details. I thrive in fast-paced environments and excel at performing under pressure while maintaining professionalism.
Experience
Work history, roles, and key accomplishments
Accounts Receivable Specialist (Level 3)
SupportNinja Inc.
Jan 2022 - Present (3 years 7 months)
Generated and issued customer invoices via NetSuite accurately and on schedule. Monitored AR aging, sent dunning emails, and negotiated payment plans to resolve billing disputes.
Customer Service Representative
Amazon
Mar 2019 - Aug 2021 (2 years 5 months)
Answered customer calls regarding orders, deliveries, returns, and account issues. Processed payments, tracked packages, and handled refunds and returns for various items.
Insurance Specialist (FI - ANZ)
QBE Insurance
Apr 2014 - Dec 2018 (4 years 8 months)
Handled customer inquiries about car, home, and contents insurance policies, explaining details and providing quotes. Processed premium payments and managed policy changes including renewals and cancellations.
Insurance Specialist (FI/CCI)
QBE Insurance
Aug 2013 - Apr 2014 (8 months)
Addressed customer calls and emails concerning personal and mortgage loan insurance, clarifying policy details and providing quotes. Processed premium payments and facilitated policy changes.
Customer Service Representative
Sutherland Global Services
Feb 2010 - Jun 2013 (3 years 4 months)
Responded to customer inquiries about debit card balances, transactions, and direct deposits. Resolved account issues and explained refund processes.
Inbound Sales Representative
ePLDT Ventus
Dec 2006 - Dec 2009 (3 years)
Managed customer calls and emails regarding tech product availability, suggesting alternatives for out-of-stock items. Processed orders, provided price quotes, and arranged shipments.
Education
Degrees, certifications, and relevant coursework
AMA University
Bachelor of Science, Computer Engineering
2001 - 2002
Studied computer engineering principles and applications. Focused on foundational concepts in computing and engineering.
Lyceum of the Philippines University
Bachelor of Science, Electrical and Communications Engineering
1999 - 2000
Pursued studies in electrical and communications engineering. Gained knowledge in electronic systems and communication technologies.
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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