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Multicultural professional skilled in education, healthcare, and technology.
Experience
Teacher Assistant
Maple Bear School
Jan 2024 - Oct 2024 (9 months)
Customer Service
Play Artes MK
Jan 2023 - Dec 2023 (11 months)
Healthcare Assistant
Prevail UK
Aug 2020 - Jun 2021 (10 months)
Packaging Operator
Brakes (Brakkavor Salads)
Jan 2020 - Dec 2020 (11 months)
Au Pair
Private Family
Apr 2019 - Apr 2020 (1 year)
AI-driven strategist focused on enhancing business operations and customer experience.
Experience
Customer Service Strategist
CopilotAI
Oct 2022 - Present (3 years 1 month)
MidMarket Account Executive
Real EstateWebmasters
Jan 2022 - Present (3 years 10 months)
CX Hotels Fintech
Experienced director with a focus on data-driven business growth.
Experience
Director-designate and Practice Head
GlobalData Plc
Nov 2021 - Aug 2023 (1 year 9 months)
Regional Competitive Intelligence Expert
Teleperformance
Apr 2014 - Apr 2020 (6 years)
Freelancer
Euromonitor, Sales Engineering Ltd.
Feb 2012 - Mar 2014 (2 years 1 month)
Customer service professional driving satisfaction and loyalty through empathetic, data-informed support.
Experience
Customer Service Representative
Finland Tech
Jan 2024 - Jun 2025 (1 year 5 months)
Data entry specialist
Trusted O foundation
Dec 2024 - Apr 2025 (4 months)
Field Researcher
Trusted O Foundation
Dec 2024 - Apr 2025 (4 months)
Customer service and project management professional with 7+ years of experience.
Experience
Customer Service Manager
Packnwood
Jan 2021 - Present (4 years 10 months)
Client Service Manager
Hire Horatio
Jan 2019 - Present (6 years 10 months)
Action-oriented Revenue Operations leader with 12+ years of experience.
Experience
Sr. Director, Revenue Operations
Chargebee
Jan 2024 - Present (1 year 10 months)
Director, Revenue Operations
Zuora
Feb 2021 - Jan 2024 (2 years 11 months)
Sr. Manager, GTM Ops
VMware
May 2015 - Jun 2021 (6 years 1 month)
Versatile operations and finance professional with 8+ years of experience.
Experience
Account Operations Analyst
NTT Data Americas, Inc.
Jun 2022 - Mar 2025 (2 years 9 months)
Account Operations Analyst
NTT Data Americas, Inc.
Jun 2022 - Feb 2025 (2 years 8 months)
Lease Income Accountant
McDonald’s Corporation
Feb 2022 - Jun 2022 (4 months)
I am an operations and customer-success professional driving data-informed improvements and cross-functional alignment.
Experience
Casino Dealer
Playtech
Jul 2020 - Aug 2022 (2 years 1 month)
60k-100k USD
Skilled Customer Support professional in ensuring seamless user experiences and issue resolution.
Experience
Customer Support Specialist
Raenest
Apr 2024 - Present (1 year 7 months)
Results-driven customer service representative with project management expertise.
Experience
Customer Service Representative
Cyberbacker
Oct 2020 - Present (5 years 1 month)
Customer Service Representative
German Medical Center
Sep 2018 - Aug 2020 (1 year 11 months)
Certified Salesforce and MuleSoft developer with 3+ years experience.
Experience
Software Engineer I
Unosquare
Oct 2023 - Present (2 years 1 month)
Software Engineer I
Oktana
Apr 2022 - Oct 2023 (1 year 6 months)
Android Developer
SOS Agro Corporation
Jul 2021 - Jul 2022 (1 year)
Results-oriented project manager with expertise in cultural transformation.
Experience
Project Manager – Cultural Transformation
Walking the Talk (ZRG Group)
Feb 2021 - Present (4 years 9 months)
Project Manager – Digital Transformation
BASF
May 2019 - Present (6 years 6 months)
Customer Success Manager driving SaaS adoption, retention, and revenue through strategic leadership.
Experience
Customer Success Manager
IGL Cargo Services LLC
Jan 2024 - Present (1 year 10 months)
Team Leader – SaaS
RR Donnelley
May 2023 - Jan 2024 (8 months)
Team Leader – Product Adoption
Results-driven Customer Success Manager with over seven years of experience.
Experience
Global Customer Success Manager
HCLTech
Jan 2024 - Present (1 year 10 months)
Technical Support Engineer
Zoho Corporation
Oct 2023 - Present (2 years 1 month)
69k-150k USD
I am a proven process improvement professional with extensive experience in customer experience mgt
Experience
Senior Operations Manaer
Concentrix
Feb 2024 - Present (1 year 9 months)
Nearly 5 years of experience as a business analyst driving successful high-impact projects.
Experience
Business Analyst
Infosys
Jul 2023 - Present (2 years 4 months)
Analyst
Ericsson
Nov 2020 - Nov 2021 (1 year)
Associate Analyst
Publicis Sapient
Jun 2019 - Nov 2020 (1 year 5 months)
Results-driven professional skilled in client account management and sales operations.
Experience
Sales Operations Manager
Aspire Down Under
Mar 2022 - Present (3 years 8 months)
Sales Operations Manager
Aspire Down Under
Nov 2018 - Mar 2020 (1 year 4 months)
Assistant Manager
Delicious Heights
I am a results-driven senior product marketing manager driving GTM strategy, demand generation, and revenue growth.
Experience
Senior Product Marketing Manager
Nanoprecise Sci Corp
Jan 2024 - Present (1 year 10 months)
Sr. Manager Demand Generation
WorkSpan
Jan 2021 - Jan 2024 (3 years)
Demand Generation Manager
Technical account manager with expertise in data-driven project management.
Experience
Senior Consultant Business Integrity and Data Analyst
Stay In Charm
Jan 2025 - Present (10 months)
Connectivity Project Manager
GetYourGuide
Jan 2023 - May 2024 (1 year 4 months)
Technical Integration Manager
Zalando
Jan 2022 - Jan 2023 (1 year)
Growth strategy professional with expertise in user acquisition.
Experience
Executive Assistant to the Principal
Siraj Academy
Apr 2024 - Apr 2025 (1 year)
Executive Assistant to the Director
Study Point Tuition Centre
May 2023 - Mar 2024 (10 months)
Executive Assistant Intern
County Government of Homa Bay
Jun 2022 - Oct 2022 (4 months)
Hopper Travel Inc
Jun 2021 - Present (4 years 5 months)
Sales Executive - B2B Market
Goway Travels
May 2018 - Present (7 years 6 months)
Digital Marketing Manager
Faraway Places
Oct 2016 - Present (9 years 1 month)
Senior Analyst, IT Services
Omdia
Nov 2010 - Jan 2012 (1 year 2 months)
Senior Analyst, Company & Industry Intelligence
Datamonitor
Feb 2006 - Jul 2010 (4 years 5 months)
Implementation & Customer Service Manager
iKompras SRL
Jan 2016 - Present (9 years 10 months)
Manager, Sales Operations
Aptean
May 2013 - May 2015 (2 years)
Lease Income Accountant
McDonald's Corporation
Feb 2022 - Jun 2022 (4 months)
Back Office Operations Manager
SIGA North America, Inc.
Nov 2018 - Jul 2021 (2 years 8 months)
Customer Experience Analyst
Flutterwave
May 2023 - May 2024 (11 months)
Customer Service Team Lead (LiveChat)
Jumia Nigeria
Apr 2022 - Apr 2023 (1 year)
Customer Experience Management
Jumia Nigeria
Apr 2021 - Apr 2022 (1 year)
Customer Service Representative
Jumia Nigeria
Oct 2017 - Apr 2021 (3 years 6 months)
Android Developer
Desarrollamelo
Jul 2021 - Jul 2022 (1 year)
Android Developer
MoodMe
Oct 2021 - Apr 2022 (6 months)
HR Recruiting Intern
BASF
Jul 2017 - Present (8 years 4 months)
Teleperformance India
Jun 2022 - Mar 2023 (9 months)
Customer Support Associate
Sitel India
Oct 2020 - Jun 2022 (1 year 8 months)
Customer Support Specialist
Teleperformance
Feb 2019 - Sep 2020 (1 year 7 months)
Support Engineer
Syncron Software Limited
Jul 2022 - Present (3 years 4 months)
Technical Operations Analyst
Wells Fargo
Apr 2021 - Present (4 years 7 months)
Service Delivery Associate Level 2
Unisys India Private Limited
Jan 2019 - Present (6 years 10 months)
Head, BPO and Customer Experience Services
Zuzo company ltd
Jan 2018 - Present (7 years 10 months)
Workforce Manager
Vodafone Ghana
Feb 2011 - Oct 2016 (5 years 8 months)
Channels and Customer Service Manager
Starbow Airlines
Feb 2017 - Present (8 years 9 months)
Consultatnt
Ericsson
Mar 2018 - Jun 2019 (1 year 3 months)
Jan 2018 - Sep 2018 (8 months)
Replicon
Jan 2014 - Jan 2021 (7 years)
Product Support Engineer
SAP Labs India Pvt. Ltd.
Jan 2012 - Jan 2014 (2 years)
Compliance Project Manager
FREENOW
Jan 2019 - Jan 2022 (3 years)
Senior Consultant Business Integrity and Data Analyst
EY
Jan 2014 - Jan 2019 (5 years)