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Customer service leader driving data-informed incident resolution and exceptional CX.
Experience
Command Center Lead
Bank Jago
Jan 2023 - Present (2 years 10 months)
Complaints Handler Specialist
Permatabank
Jul 2019 - Sep 2022 (3 years 2 months)
Customer Care Agent
BPJS Ketenagakerjaan
Apr 2018 - Apr 2019 (1 year)
Call Center Agent
McDonald's Indonesia
Mar 2016 - Mar 2018 (2 years)
Shift Leader
Dunkin' Donuts Indonesia
Apr 2012 - Mar 2016 (3 years 11 months)
Customer service professional skilled in lead generation, complaint resolution, and workflow automation.
Experience
BGCustomer Service Agent
British Gas
Feb 2022 - Jul 2025 (3 years 5 months)
Warehouse Operative
Amazon Fulfilment Centre
Nov 2020 - Sep 2021 (10 months)
Sales Assistant
Poundstretcher
Jul 2019 - Sep 2020 (1 year 2 months)
SNDynamic Product Manager with a strong background in research.
Experience
LLProduct Manager
Laiqa Wellness Pvt. Ltd.
Feb 2023 - Aug 2024 (1 year 6 months)
Assistant Professor
Manav Rachna International Institute of Research and Studies
Jul 2019 - Dec 2021 (2 years 5 months)
Academic Counselor
Results-driven Business Analyst and Product Owner with 9+ years experience.
Experience
Product Owner II
Qualifacts
Sep 2023 - Present (2 years 2 months)
Sr. Business Analyst
Promact Infotech Pvt Ltd
May 2019 - Aug 2023 (4 years 3 months)
Quality Analyst/Business Insights
Etech Global Services
Dedicated quality analyst with strong customer service and teamwork skills.
Experience
Quality Analyst
Sama Kenya L.T.D
Jan 2016 - Present (9 years 10 months)
Customer Service Supervisor
Arc Restaurant and Internet Cafe
May 2015 - Dec 2015 (7 months)
Supplies and Purchasing
J.B Bakers
Aug 1998 - Jan 2015 (16 years 5 months)
RPAspiring industrial engineer with a focus on quality management.
Experience
Quality Management Working Student
Schaeffler Automotive Aftermarket GmbH
Jul 2022 - Mar 2024 (1 year 8 months)
Customer Quality Associate
Schaeffler Automotive Aftermarket GmbH
Mar 2024 - Apr 2024 (1 month)
Fulltime Intern
Product operations professional specializing in content quality and workflow optimization.
Experience
Junior Product Operations
Airlearn (ByjuAcademy)
Feb 2025 - Present (9 months)
BYQuality Analyst, Operations
BYJUS
Apr 2022 - Jan 2023 (9 months)
Quality Analyst Intern
GoStops
Dec 2021 - Mar 2022 (3 months)
BUSenior Quality Assurance Analyst with extensive customer service experience.
Experience
Senior Quality Assurance Analyst
Tech Mahindra
May 2024 - Jan 2025 (8 months)
Customer Service Representative
Transcom
Mar 2023 - Dec 2023 (9 months)
Customer Service Representative
Webhelp
Jun 2022 - Dec 2022 (6 months)
Customer service professional dedicated to enhancing company productivity.
Experience
Customer Contact Representative 1
Insurance Corporation of British Columbia
Apr 2018 - Present (7 years 7 months)
Customer Service Consultant
Rogers Communication
Sep 2016 - Present (9 years 2 months)
KGAnalytical professional with expertise in operations and project management.
Experience
Teammate
TaskUS India Private LTD
Oct 2022 - Present (3 years 1 month)
Specialist Quality - Google (onsite) Shopping Content Specialist
HCL Technologies LTD
Jun 2021 - Present (4 years 5 months)
ABDedicated customer service associate with strong interpersonal skills.
Experience
Manufacturing Technician
II-VI Incorporated
Customer Service Associate
Ferrellgas
Subject Matter Expert in Instock, vendor operations, and process excellence driving data-led improvements.
Experience
FLSubject Matter Expert
Flipkart
Jan 2024 - Present (1 year 10 months)
Senior Brand Analyst
Flipkart Ldotr
Jan 2023 - Jan 2024 (1 year)
SWMIS Executive
Swiggy
Nigeria50k-100k USD
Dedicated customer service professional with strong organizational skills.
Experience
Head of Customer Service Officer
Sonite Communication Limited
Jan 2021 - Dec 2021 (11 months)
Junior Customer Service Supervisor
RRExperienced Product Manager targeting Lead roles in SaaS.
Experience
Product Manager
ComplianceQuest
Dec 2021 - Present (3 years 11 months)
Software Implementation Consultant
Dassault Systèmes
Mar 2019 - Present (6 years 8 months)
Nigeria50k-70k USD
Recent linguistics graduate skilled in customer service, sales, and client engagement.
Experience
Customer Service and Sales Rep
Three Ace Energy
Jun 2024 - Mar 2025 (9 months)
Merchandiser / Cashier
GMSenior Customer Service Operations Manager with 20+ years of experience.
Experience
Director – Customer Experience & Retention
Medlinkjobs.com
Dec 2022 - Present (2 years 11 months)
Head – Customer Care, PAN India
Smartron India Pvt. Ltd.
Jul 2016 - Oct 2022 (6 years 3 months)
Customer escalation specialist skilled in resolving complex issues.
Experience
SPCustomer Escalation Specialist
SunPower Philippines
Oct 2022 - Oct 2023 (1 year)
SPEscalation Specialist New Homes
SunPower Philippines
Mar 2019 - Jan 2022 (2 years 10 months)
SPCustomer Service New Homes
Result-oriented customer service professional with financial industry expertise.
Experience
Retail Sales Manager
Kids Store
Jan 2023 - Present (2 years 10 months)
Quality Assurance Analyst
Ecobank Nig. Ltd.
Apr 2023 - Apr 2024 (11 months)
Team Lead Commercial Unit
Higoworth Realex Limited
Quality analyst with strong customer-service background and data-driven insights.
Experience
AMInterim Quality Analyst
Amazon
Nov 2023 - Present (2 years)
AMCustomer Service Associate
Amazon
Jun 2022 - Nov 2023 (1 year 5 months)
Customer Service Associate
Reliance Jio
ARCustomer service advocate with strong leadership and problem-solving skills.
Experience
Inbound Call Center Rep
Connextions
Apr 2023 - Present (2 years 7 months)
Customer Care Advocate
Lynx
Sep 2021 - Present (4 years 2 months)
Indira Gandhi Open University
May 2013 - May 2019 (6 years)
Visiting Faculty
Sharda University
Feb 2013 - Feb 2017 (3 years 11 months)
Guest Lecturer
Institute Of Home Economics
Jul 2013 - Nov 2013 (4 months)
Nov 2016 - Apr 2019 (2 years 5 months)
Jr. Consultant
Odyssey Ways
Jul 2016 - Nov 2016 (4 months)
Youth Coordinator
Youth on the Move
Feb 2012 - Dec 2012 (10 months)
Volunteer Cashier
K.A.W.E
Jan 2010 - Jan 2010 (0 months)
Schaeffler Automotive Aftermarket GmbH
May 2023 - Sep 2023 (4 months)
Intern
PT Royal Kreasi Cemerlang
Oct 2020 - Nov 2020 (1 month)
Intern
PT Enviro Prima
Sep 2019 - Oct 2019 (1 month)
Service Delivery Operations Specialist
NTT Global (Dimension Data)
Nov 2019 - Dec 2021 (2 years 1 month)
Service Desk Analyst
Dimension Data
Oct 2018 - Nov 2019 (1 year 1 month)
Admin Assistant
Fast Immigration Inc.
Mar 2010 - Present (15 years 8 months)
Quality Assurance Analyst
Zee Network O/A Integrated Subscriber Management Services
Apr 2004 - Present (21 years 7 months)
Customer Service Representative
Zee Network O/A Integrated Subscriber Management Services
Dec 2003 - Present (21 years 11 months)
Specialist Quality Analyst
Aegis Customer Support Services Private Limited
May 2018 - Present (7 years 6 months)
Senior Executive
Aegis Customer Support Services Private Limited
Oct 2016 - Present (9 years 1 month)
Jan 2022 - Jan 2023 (1 year)
Sonite Communication Limited
Jan 2019 - Dec 2019 (11 months)
Customer Service Officer
Sonite Communications Limited
Jan 2018 - Dec 2018 (11 months)
Marketer
Interswitch Nigeria
Jan 2017 - Dec 2017 (11 months)
Senior Software Engineer
Hexaware Technologies
Oct 2018 - Present (7 years 1 month)
Senior Project Engineer
Wipro Limited
Nov 2017 - Present (8 years)
Senior IT Analyst
Bioclinica
Aug 2014 - Present (11 years 3 months)
Next Time Supermarket
Jul 2023 - Apr 2024 (9 months)
Customer Service Executive
Gallopin Motors Ltd.
Nov 2022 - Jul 2023 (8 months)
PGPromo Marketing Executive
Proctor & Gamble
Aug 2017 - Present (8 years 3 months)
Reverse Supply Chain Area Operation Manager
Nokia India / Microsoft Corp.
Jan 2011 - Sep 2015 (4 years 8 months)
Regional Training & Technical Support Manager
Nokia India Pvt. Ltd.
Aug 2007 - Jan 2011 (3 years 5 months)
Manager – ASP (Authorized Service Provider)
Xerox India Ltd.
Feb 2007 - Aug 2007 (6 months)
SunPower Philippines
Mar 2017 - Mar 2019 (2 years)
SPCustomer Service Representative
SunPower Philippines
Feb 2016 - Mar 2019 (3 years 1 month)
WPLevel 2 Technical Support Representative
West Contact Services Philippines
Aug 2012 - Feb 2016 (3 years 6 months)
Aug 2023 - Oct 2023 (2 months)
Customer Support Specialist
Ecobank Nig. Ltd.
Jul 2018 - Mar 2023 (4 years 8 months)
May 2021 - Jun 2022 (1 year 1 month)
