Beyondearthknowledge User

Monitored and audited the quality of customer interactions, providing root cause analysis and actionable insights for improvement. Supported CSA quality performance improvement in alignment with Operation Team lead priorities and participated in calibration sessions.

Provided technical support for T-Mobile/Odido home services, troubleshooting device issues and resolving technical problems. Supported customers effectively via phone and email.

Assisted clients with purchases and maintenance of Strato Webhosting products, providing first-line support and logging client requests. Ensured correct escalation procedures were followed for critical calls and collaborated with colleagues for swift fault resolution.

Monitored service level metrics and liaised with Engineers and Service Desk agents to manage performance. Oversaw shift operations, directed personnel to critical tickets, and ensured adherence to service level agreements.

Responsible for receiving, validating, and logging client requests, providing first-line support and ensuring correct escalation procedures. Collaborated with colleagues to resolve faults swiftly and maintained accurate records of client information and fault details.

Provided customer service and account optimization advice for Google Adwords campaigns. Supported clients via phone, email, and chat, ensuring effective advertising campaign management.

Provided customer service for Wonderbox and Special.T by Nestle projects, addressing customer queries and issues regarding products and delivery. Offered support through phone, email, chat, and Facebook.

Provided ICT service desk support for ING bank employees, handling technical queries and IT-related issues. Acted as the first point of contact, dispatching and escalating queries to third-party resolver groups.

Provided B2B support for Westcon, focusing on posting B2B orders for IT companies, primarily security software products. Utilized systems like Avaya and Cisco daily to manage operations.

Provided technical support for Philips woox (Gibson) audio products, assisting customers with troubleshooting and problem resolution. Supported customers via phone, chat, and email.

Provided technical support for Philips TP Vision Televisions, troubleshooting device issues and resolving technical problems. Supported customers through phone, chat, and email channels.