ishita barman
@ishitabarman
Product operations professional specializing in content quality and workflow optimization.
IndiaWhat I'm looking for
I am a product operations and quality analyst who streamlines learning platform workflows, audits instructional content, and drives measurable improvements in learner satisfaction and platform performance.
At AirLearn (Byju's) I published 30+ error-free modules weekly, audited 250+ Figma design-based learning modules to ensure instructional alignment, and coordinated backend operations using Google Sheets and internal dashboards to maintain seamless delivery.
I bring cross-functional collaboration experience with product, design, content and client-facing teams, strong root-cause analysis skills, and a practical focus on data-driven improvements to increase user comprehension, customer satisfaction, and revenue outcomes.
Experience
Work history, roles, and key accomplishments
Junior Product Operations
Airlearn (ByjuAcademy)
Feb 2025 - Present (8 months)
Streamlined LMS workflows, publishing 30+ error-free modules weekly and accelerating course releases while improving learner satisfaction; audited 250+ learning modules in Figma to fix inconsistencies and improve comprehension scores.
BYQuality Analyst, Operations
BYJUS
Apr 2022 - Jan 2023 (9 months)
Conducted in-depth call audits and dip checks to assess quality, provided actionable feedback to BDAs, and delivered daily reports with real-time insights to align quality goals with business objectives.
Quality Analyst Intern
GoStops
Dec 2021 - Mar 2022 (3 months)
Improved customer satisfaction by 15% through precise call audits and targeted feedback; produced detailed performance reports and collaborated on process improvements to enhance service quality.
Education
Degrees, certifications, and relevant coursework
Siliguri Institute of Technology
Bachelor of Technology, Electrical Engineering
2019 -
Grade: 7.0 CGPA
Bachelor of Technology in Electrical Engineering completed at Siliguri Institute of Technology with a cumulative CGPA of 7.0.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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