Ramya User
@ramyauser1
Subject Matter Expert in Instock, vendor operations, and process excellence driving data-led improvements.
IndiaWhat I'm looking for
I am a Subject Matter Expert with 3+ years driving process improvement, upstream defect elimination, and vendor governance across e-commerce and food-tech. I deliver data-driven recommendations and automated reporting using SQL, Advanced Excel, Power BI, and Tableau to reduce manual effort and improve catalog quality.
I have led Kaizen and continuous improvement initiatives, authored SOPs, and collaborated with cross-functional and global stakeholders to prevent recurrence of issues and strengthen operational quality. I am a Certified Lean Six Sigma Green Belt focused on measurable operational improvements and stakeholder-aligned solutions.
Experience
Work history, roles, and key accomplishments
FLSubject Matter Expert
Flipkart
Jan 2024 - Present (1 year 9 months)
Led escalation management and root cause analysis for instock and vendor issues, automated vendor dashboards with SQL and Power BI to reduce manual effort, and implemented Kaizen practices that improved catalog quality and upstream defect detection.
Senior Brand Analyst
Flipkart Ldotr
Jan 2023 - Jan 2024 (1 year)
Conducted quality reviews and authored SOPs that reduced systemic vendor/catalog defects, performed deep-dive analyses to identify upstream defects and provided policy recommendations to strengthen vendor governance.
SWMIS Executive
Swiggy
Jan 2022 - Jan 2023 (1 year)
Resolved listing, return, and fulfillment escalations and collaborated with cross-functional teams to improve catalog accuracy, compliance reporting efficiency, and customer experience.
Education
Degrees, certifications, and relevant coursework
Christ Academy Institute for Advanced Studies
Bachelor of Computer Applications, Computer Applications
2017 - 2021
Completed a Bachelor of Computer Applications with coursework in computer applications and related IT subjects from 2017 to 2021.
St. Francis Sales PU College
Pre-University Certificate, Pre-University (PCMB)
2015 - 2017
Completed Pre-University (PCMB) curriculum focusing on Physics, Chemistry, Mathematics and Biology from 2015 to 2017.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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