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Olamide Rotimi

@olamiderotimi

Dedicated customer service professional with strong organizational skills.

Nigeria
Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and innovative professional with a robust background in education and customer service. My experience spans various roles, including Head of Customer Service Officer, where I managed a team to ensure high-quality service delivery and implemented strategies that significantly enhanced customer satisfaction. My proactive approach and strong organizational skills have allowed me to thrive in challenging environments, consistently delivering exceptional results.

Throughout my career, I have developed excellent communication skills, both verbal and written, which have been instrumental in building strong customer relationships and loyalty. I have a proven track record of addressing customer inquiries and resolving complaints efficiently, ensuring a positive experience for all clients. My commitment to continuous improvement is evident in my ability to monitor performance metrics and streamline processes to enhance service efficiency.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Ilorin logoUI

University of Ilorin

Bachelor of Education, Primary Education Studies

Studied Primary Education Studies at the University of Ilorin, Nigeria. Gained foundational knowledge in educational theories and practices relevant to primary school settings.

DC

David Akintola College

High School Diploma, General Studies

Completed secondary education at David Akintola College, Ilorin, Nigeria. Developed a strong academic foundation across various subjects.

HS

Harmony Nursery and Primary School

Primary School Certificate, Primary Education

Attended Harmony Nursery and Primary School in Ilorin, Nigeria. Acquired fundamental literacy and numeracy skills.

Tech stack

Software and tools used professionally

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Olamide Rotimi - Head of Customer Service Officer - Sonite Communication Limited | Himalayas