Open to opportunities

Olamide Rotimi

@olamiderotimi

Message

Dedicated customer service professional with strong organizational skills.

Nigeria

Message

What I'm looking for

I am seeking a role that values customer satisfaction and offers opportunities for growth.

I am a dedicated and innovative professional with a robust background in education and customer service. My experience spans various roles, including Head of Customer Service Officer, where I managed a team to ensure high-quality service delivery and implemented strategies that significantly enhanced customer satisfaction. My proactive approach and strong organizational skills have allowed me to thrive in challenging environments, consistently delivering exceptional results.

Throughout my career, I have developed excellent communication skills, both verbal and written, which have been instrumental in building strong customer relationships and loyalty. I have a proven track record of addressing customer inquiries and resolving complaints efficiently, ensuring a positive experience for all clients. My commitment to continuous improvement is evident in my ability to monitor performance metrics and streamline processes to enhance service efficiency.

Experience

Work history, roles, and key accomplishments

Head of Customer Service Officer

Sonite Communication Limited

Jan 2021 - Dec 2021 (11 months)

Managed a team of customer service representatives, ensuring high-quality service delivery. Implemented strategies to enhance customer satisfaction and resolve complaints effectively.

Team Management Customer Satisfaction Service Delivery Implementation Strategy

Junior Customer Service Supervisor

Sonite Communication Limited

Jan 2019 - Dec 2019 (11 months)

Assisted customers via phone calls, emails or online chats while delivering exceptional customer service. Monitored office supply needs with consistent inventory checks and requisition approvals.

Customer Service Inventory Management Resource Allocation Communication Skills

Customer Service Officer

Sonite Communications Limited

Jan 2018 - Dec 2018 (11 months)

Provided excellent customer service, addressing inquiries and resolving issues promptly. Handled customer complaints and inquiries in a courteous and efficient manner.

Customer Service Complaint Handling Communication Skills Product Knowledge Customer Relationship Management

Marketer

Interswitch Nigeria

Jan 2017 - Dec 2017 (11 months)

Conducted marketing activities to promote Interswitch products and services. Developed and maintained relationships with clients to drive sales and achieve targets.

Marketing Client Relationship Management Sales Product Promotion

Education

Degrees, certifications, and relevant coursework

University of Ilorin

Bachelor of Education, Primary Education Studies

Studied Primary Education Studies at the University of Ilorin, Nigeria. Gained foundational knowledge in educational theories and practices relevant to primary school settings.