Nicholas Lenemiria
@nicholaslenemiria
Dedicated quality analyst with strong customer service and teamwork skills.
KenyaWhat I'm looking for
My name is Nicholas Lenemiria, and I am a dedicated quality analyst with extensive experience in customer service and team collaboration. I have a strong background in supplies and purchasing, where I honed my skills in handling customer complaints and ensuring satisfaction through effective service delivery. My journey began at J.B Bakers, where I worked for 17 years, developing a keen understanding of customer needs and operational efficiency.
In addition to my work experience, I have actively participated in various volunteer roles, including serving as a Youth Coordinator for Youth on the Move. This role allowed me to empower young individuals and contribute positively to my community. I am passionate about continuous learning and have pursued several certifications, including a Diploma in Computer Studies, which has equipped me with the technical skills necessary for my current role as a Quality Analyst at Sama Kenya L.T.D.
Experience
Work history, roles, and key accomplishments
Quality Analyst
Sama Kenya L.T.D
Jan 2016 - Present (9 years 6 months)
Conducting quality analysis to ensure compliance with standards and improve service delivery, reporting to the Quality Analyst Supervisor.
Customer Service Supervisor
Arc Restaurant and Internet Cafe
May 2015 - Dec 2015 (7 months)
Oversaw customer service operations, ensuring high standards of service and satisfaction while supervising staff.
Supplies and Purchasing
J.B Bakers
Aug 1998 - Jan 2015 (16 years 5 months)
Managed supplies and purchasing, handled customer complaints, and ensured customer satisfaction through effective service delivery and invoicing. Assisted in selling products at the shop.
Youth Coordinator
Youth on the Move
Feb 2012 - Dec 2012 (10 months)
Coordinated youth programs and activities, reporting to the youth guide and director, while fostering empowerment and engagement among participants.
Volunteer Cashier
K.A.W.E
Jan 2010 - Jan 2010 (0 months)
Served as a volunteer cashier, assisting with financial transactions and supporting the organization's mission to aid people with epilepsy.
Education
Degrees, certifications, and relevant coursework
St. Teresa College
Diploma, Computer Studies
2019 -
Achieved a Diploma in Computer Studies, enhancing technical skills and knowledge in computer applications and systems.
Youth on the Move
Certificate, Youth Empowerment
2012 -
Obtained a Certificate in Youth Empowerment, focusing on skills to support and guide youth in various initiatives.
Taji Institute
Certificate, Computer Studies
2011 -
Completed a Certificate in Computer Studies, gaining foundational knowledge in computer operations and software.
Artemis Transition Partners
Certificate, Customer Care
2006 -
Earned a Certificate in Customer Care, focusing on skills necessary for effective customer service and communication.
Aga Khan High School
O Level
1998 -
Completed O level education, which is a significant milestone in the Kenyan education system.
Availability
Location
KenyaAuthorized to work in
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