Radhika singh
@radhikasingh1
Results-driven Business Analyst and Product Owner with 9+ years experience.
IndiaWhat I'm looking for
I am a results-driven Business Analyst and Product Owner with over 9 years of experience in aligning business needs with technology solutions. My journey has been particularly focused on the healthcare sector, where I have spent more than 2 years specializing in digital health solutions, process optimization, and regulatory compliance. I pride myself on my ability to lead teams and deliver impactful, user-focused products that drive value and innovation.
In my current role as Product Owner II at Qualifacts, I prioritize and manage product backlogs in alignment with business goals and user needs. I collaborate with cross-functional teams to define and maintain product roadmaps, ensuring that we deliver customer-centric features using Agile methodologies. My experience includes conducting market and user research to identify gaps and validate ideas, which has been crucial in driving feature development and optimizing user experience.
Throughout my career, I have demonstrated a strong focus on stakeholder engagement, gathering requirements, and translating complex business challenges into actionable strategies. I am passionate about using data-driven insights to guide product decisions and continuously improve user satisfaction. My goal is to leverage my skills and experience to contribute to innovative projects that make a difference.
Experience
Work history, roles, and key accomplishments
Product Owner II
Qualifacts
Sep 2023 - Present (1 year 9 months)
Prioritized and managed the product backlog, aligning it with business goals and user needs while defining and maintaining the product roadmap. Led cross-functional teams using Agile/Scrum methodology to deliver customer-centric features, creating detailed user stories and acceptance criteria. Monitored KPIs and user metrics to optimize user experience and supported regulatory compliance by resolv
Sr. Business Analyst
Promact Infotech Pvt Ltd
May 2019 - Aug 2023 (4 years 3 months)
Gathered, analyzed, and validated requirements for product improvements, significantly increasing customer satisfaction by resolving process-related issues. Led the UI/UX team, providing feedback and conducting review meetings, and created wireframes and prototypes for proposals. Maintained the Quality Management System (QMS) and scheduled internal audits as per CMMI standards.
Quality Analyst/Business Insights
Etech Global Services
Nov 2016 - Apr 2019 (2 years 5 months)
Tracked industry trends and provided valuable insights, including NPS, CSAT, and DSAT studies. Developed comprehensive evaluation programs for customer service representatives using the Qeval application. Provided training, coaching, and call monitoring to enhance service quality.
Jr. Consultant
Odyssey Ways
Jul 2016 - Nov 2016 (4 months)
Conducted internal audits to implement HR, Purchase, Marketing, MR, and HSE processes in accordance with ISO 9001:2008 requirements. Verified all legal documents and ISO requirements, ensuring compliance and preparing detailed audit reports.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Mumbai
Bachelor of Science, Information Technology
Obtained a Bachelor of Science degree in Information Technology. Gained foundational knowledge in IT principles and applications.
UMUniversity of Mumbai
Masters of Management Studies, Information Technology
Completed a Masters in Management Studies with a specialization in Information Technology. Focused on the strategic application of IT within business contexts.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
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