Kiranjeet Kaur
@kiranjeetkaur1
Customer service professional dedicated to enhancing company productivity.
CanadaWhat I'm looking for
I am a dedicated customer service professional with extensive experience in various roles, including my current position as a Customer Contact Representative at the Insurance Corporation of British Columbia. My journey began in India, where I honed my skills as a Customer Service Representative and later as a Quality Assurance Analyst. I have a strong educational background with a Master's in Business Administration from University Canada West, which complements my practical experience.
Throughout my career, I have consistently demonstrated my ability to resolve customer inquiries and complaints effectively while promoting company services. My roles have required me to maintain accurate records, manage accounts, and provide exceptional service under pressure. I thrive in dynamic environments and am committed to fostering positive relationships with both customers and colleagues.
Experience
Work history, roles, and key accomplishments
Customer Contact Representative 1
Insurance Corporation of British Columbia
Apr 2018 - Present (7 years 4 months)
Responded to customer inquiries and provided detailed information on driver abstracts, claims history, and BC Driver Licensing. Managed customer accounts, including updating information and resolving service-related complaints.
Customer Service Consultant
Rogers Communication
Sep 2016 - Present (8 years 11 months)
Handled in-person customer inquiries, providing comprehensive information about accounts and services. Updated customer account details and effectively resolved service complaints.
Admin Assistant
Fast Immigration Inc.
Mar 2010 - Present (15 years 5 months)
Managed administrative tasks including typing, proofreading, and maintaining various documents and databases. Processed applications, receipts, and managed both incoming and outgoing mail.
Quality Assurance Analyst
Zee Network O/A Integrated Subscriber Management Services
Apr 2004 - Present (21 years 4 months)
Monitored and evaluated call behavior performance of production agents against quality specifications. Maintained accurate quality data and reported on team and call center performance daily, weekly, and monthly.
Customer Service Representative
Zee Network O/A Integrated Subscriber Management Services
Dec 2003 - Present (21 years 8 months)
Addressed customer inquiries over the phone, providing information about accounts and services. Updated customer account details and resolved service-related complaints.
Education
Degrees, certifications, and relevant coursework
UWUniversity Canada West
Masters of Business Administration, Business Administration
Completed a Master of Business Administration degree. Focused on advanced business principles and management strategies.
Swami Vivekananda College
Bachelor of Arts, Arts
Obtained a Bachelor of Arts degree. Developed foundational knowledge in various humanities and social science disciplines.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
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