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Transformational Customer Experience Executive driving sustainable value and growth.
Experience
Senior Director of Customer Service
Altium Packaging
Jan 2023 - Jan 2024 (1 year)
Americas Customer Success Director
Vizrt
Feb 2021 - Feb 2022 (1 year)
Global Customer Success Director
NICE Systems
Jan 2011 - Jan 2020 (9 years)
Program/Senior Account Manager
NICE Systems
Jan 2011 - Jan 2020 (9 years)
Project Manager / Business Analyst
Coca-Cola
Jan 2010 - Jan 2011 (1 year)
I am an experienced client success manager leading remote, multilingual teams to improve operations and customer satisfaction.
Experience
Client Success Manager
Touchstone Communication
Jan 2022 - Present (3 years 10 months)
Assistant Supervisor, Quality
Touchstone Communication
Jan 2018 - Jan 2021 (3 years)
Customer Support Representative
SS
United Kingdom160k-180k USD
Strategic customer success leader with 20+ years of experience.
Experience
SPDirector of Customer Success
Spryker
Sep 2023 - Present (2 years 2 months)
DBCustomer Success professional with expertise in SaaS and account management.
Experience
Customer Success Advocate
RoadRunner Waste Management
May 2024 - Present (1 year 6 months)
Customer Success Coordinator II
Envision Pharma Group
Apr 2022 - May 2024 (2 years 1 month)
Customer Service Representative / Account Manager
ILExperienced Customer Service Representative dedicated to enhancing customer satisfaction.
Experience
Senior Customer Service Representative
Merchant Solutions (Pty) Ltd
Mar 2020 - Present (5 years 8 months)
Customer Service Advisor
BrightConnect Solutions
Jan 2016 - Present (9 years 10 months)
Chemical Engineer specializing in Customer Experience (CX), quality systems, and continuous improvement.
Experience
Jefe de Experiencia
SINSA
Jul 2024 - Present (1 year 4 months)
Supervisor de Experiencia
Tigo
Apr 2022 - Jun 2024 (2 years 2 months)
Analista de Experiencia
Banco Lafise
May 2021 - Apr 2022 (11 months)
Dynamic Customer Success & Delivery Leader with SaaS expertise.
Experience
Delivery Manager
NTT DATA Business Solutions
May 2022 - Present (3 years 6 months)
Assistant Manager - Customer Success
Infinite Computer Solutions
Sep 2017 - Present (8 years 2 months)
MSPassionate customer advocacy leader with extensive healthcare experience.
Experience
West Europe & Africa French Speaking Countries Customer Advocacy Leader
General Electric Healthcare
Apr 2021 - Sep 2021 (5 months)
Africa Customer Care Leader & Quality Support
General Electric Healthcare
Jul 2017 - Mar 2021 (3 years 8 months)
North & East Africa Preventative Maintenance & Customer Care Leader
Customer Success Manager driving retention, upsell growth, and exceptional customer satisfaction.
Experience
Customer Success Manager
Disney (ESPN)
Jan 2022 - Jul 2023 (1 year 6 months)
AMCustomer Success Associate
Amazon
Jul 2019 - Jul 2021 (2 years)
Client Success Associate
Flash Courier
Aug 2017 - May 2019 (1 year 9 months)
SAExperienced Customer Success Manager with a focus on strategic growth.
Experience
Assistant Manager – Customer Success
Netcore Cloud
Aug 2024 - Present (1 year 3 months)
Customer Success Consultant
Darwinbox Digital Solutions Pvt Ltd.
Apr 2022 - Present (3 years 7 months)
I am a Customer Success Manager driving retention, upsell, and strategic enterprise outcomes in SaaS and CCaaS.
Experience
ACVolunteer Disaster Relief
American Red Cross
Jul 2025 - Present (4 months)
RIClient Success Manager
RingCentral
Jan 2024 - Feb 2025 (1 year 1 month)
ALClient Relationship Manager
Customer support leader driving operational efficiency and exceptional customer satisfaction.
Experience
Vice President, Customer Care
Firstrust Bank
Jan 2021 - Present (4 years 10 months)
Executive, Customer Relations
Ally Bank
Jan 2019 - Jan 2021 (2 years)
Sr. Manager, Client Support and Success
Member Solutions
TFDynamic customer experience executive with 20 years in B2B.
Experience
OLCustomer Success Consultant- Lead Program
Objective Ltd
Feb 2025 - Present (9 months)
Vice President, Global Customer Experience
DemandScience
Sep 2023 - Present (2 years 2 months)
Customer Success & Key Account Manager driving SaaS revenue growth, retention, and expansion.
Experience
Project/Customer Success Manager
Powerweave
Nov 2021 - Aug 2025 (3 years 9 months)
E‑commerce Manager
The Man Company
Aug 2020 - Nov 2021 (1 year 3 months)
Senior Key Account Manager
Clubfactory
Feb 2020 - Aug 2020 (6 months)
MTCustomer experience leader with 10+ years in insights-driven programs.
Experience
Program Director, Voice of Employee (VoE)
Cisco
Nov 2022 - Present (3 years)
Director, Voice of Customer
Via
Sep 2021 - Present (4 years 2 months)
Enterprise Client Success Manager
Customer Success leader driving retention, expansion, and product-led adoption.
Experience
Scaled Customer Success Manager
Digioh
Apr 2025 - Sep 2025 (5 months)
Customer Success Manager
Diligent
Apr 2024 - Apr 2025 (1 year)
AECustomer Sales Specialist
Arrow Electronics
Apr 2023 - Mar 2024 (11 months)
DSResults-driven Senior Customer Success Manager and Product Analyst.
Experience
Product Analyst, Network Engineer
Net2Source, Capgemini
May 2024 - Nov 2024 (6 months)
Senior Customer Success Manager, Product Analyst
XOXO DAY
Jun 2022 - Aug 2023 (1 year 2 months)
Customer Success Manager, Business Analyst
DOTO STUDIO
BWTechnology and Customer Success Leader with 10+ years of experience.
Experience
Account Specialist
BIM GROUP
Feb 2024 - Mar 2024 (1 month)
Technical Specialist
Apple, Inc.
Jan 2018 - Jan 2024 (6 years)
Fit Expert and Digital and Physical Inventory Coordinator
John's Run Walk Shop
Apr 2019 - Apr 2020 (1 year)
Customer Success and CX leader driving retention, loyalty and revenue through data-driven strategies.
Experience
Head of Customer Success
Voll Solutions
Jan 2022 - Apr 2025 (3 years 3 months)
Quality Manager - Global Accounts
Atento Brazil
Jan 2021 - Jan 2022 (1 year)
Senior Consultant – Account Manager
Planitech Services
Feb 2012 - Dec 2020 (8 years 10 months)
UUResult-driven Customer Success Manager with a passion for growth.
Experience
Customer Success Manager
MoEngage
Jul 2023 - Present (2 years 4 months)
Customer Success Manager
LeadSquared
Jul 2021 - Jun 2023 (1 year 11 months)
Vertex & Touchstone Communication
Jan 2013 - Jan 2018 (5 years)
Strategic Client Success Manager
Meta
Jan 2016 - Nov 2018 (2 years 10 months)
Head of Customer Success, Magento
eBay
Apr 2012 - Dec 2015 (3 years 8 months)
Account Director
ADK America
Oct 2011 - Apr 2012 (6 months)
Real Estate Broker
Shorewood Realtors
Apr 2009 - Oct 2011 (2 years 6 months)
Better.com
Mar 2018 - Apr 2022 (4 years 1 month)
Jefe de Calidad y Experiencia
Claro
Apr 2016 - May 2021 (5 years 1 month)
MIAuditor Senior de Calidad
Mondelez International
Nov 2015 - Apr 2016 (5 months)
Account Manager – SaaS Customer Success
314e Corporation
Dec 2014 - Present (10 years 11 months)
Recruiter
Mindlance Inc. & Sun Technologies Inc.
Nov 2012 - Present (13 years)
General Electric Healthcare
Sep 2015 - Jul 2017 (1 year 10 months)
Egypt Preventative Maintenance & Customer Care Leader
General Electric Healthcare
Jul 2014 - Aug 2015 (1 year 1 month)
Egypt Services Center Leader
General Electric Healthcare
Jul 2012 - Jul 2014 (2 years)
Associate Business Head
XMonks – An Ecosystem
Jul 2021 - Present (4 years 4 months)
Subject Matter Expert (Data Interpretation & Logical Reasoning)
Gofodu Edutech
Jan 2017 - Present (8 years 10 months)
Client Relationship Manager
Algonox Technologies Pvt Ltd.
Jul 2015 - Present (10 years 4 months)
Alvaria
Mar 2022 - Nov 2023 (1 year 8 months)
Client Success Manager
Calero-MDSL
Nov 2016 - Mar 2020 (3 years 4 months)
TAClient Success Manager
Tangoe
Jan 2014 - Jul 2016 (2 years 6 months)
Jan 2014 - Jan 2018 (4 years)
Director/Sr.Director, Customer Experience North America
DemandScience
Jan 2021 - Present (4 years 10 months)
Customer Experience Team Lead
DemandScience
Jan 2020 - Present (5 years 10 months)
Customer Experience Manager
DemandScience
Sep 2018 - Present (7 years 2 months)
Key Account Manager
Paytm Ecommerce
Mar 2018 - Feb 2020 (1 year 11 months)
Key Account Manager
Kartrocket / Bigfoot Retail Solutions
Jun 2014 - Mar 2018 (3 years 9 months)
MX
Feb 2020 - Present (5 years 9 months)
Head of Customer Success Enablement
Qualtrics
Jan 2014 - Present (11 years 10 months)
City Manager
Renterii
Jan 2023 - Mar 2023 (2 months)
Project Intern
Basic Group
May 2022 - Dec 2022 (7 months)
Oct 2019 - May 2022 (2 years 7 months)
Customer Success Manager, Product Analyst
FitMetrix
May 2017 - Jun 2018 (1 year 1 month)
Senior Quality Engineer
Tech Mahindra
Sep 2013 - Aug 2014 (11 months)
Assistant Winemaker
Talon Winery
Jan 2019 - Jan 2020 (1 year)
Magnolia Home Theater Sales
Best Buy
Jan 2017 - Jan 2018 (1 year)
Customer Relationship Manager
Lectra
Apr 2010 - Feb 2012 (1 year 10 months)
Customer Relationship Manager
Mondial Assistance
Jan 2007 - Dec 2009 (2 years 11 months)
