Donna Boo

I am a dedicated Customer Success and Account Management professional with over 6 years of experience in the SaaS industry. My journey has been marked by a commitment to improving customer retention and resolving issues efficiently. I take pride in my ability to exceed performance metrics while building strong relationships with clients. My focus on aligning services with business needs has consistently driven process improvements and enhanced customer satisfaction.

In my current role as a Customer Success Advocate at RoadRunner Waste Management, I manage accounts with a remarkable 92% retention rate and an average NPS score exceeding 75. I led the onboarding and adoption of digital waste solutions, created dashboards to monitor account health, and collaborated with cross-functional teams to implement tools that significantly boosted customer response times. My previous experience as a Customer Success Coordinator II at Envision Pharma Group further honed my skills in managing client portfolios and utilizing data insights to enhance service efficiency.