Donna BooDB
Open to opportunities

Donna Boo

@donnaboo

Customer Success professional with expertise in SaaS and account management.

United States
Message

What I'm looking for

I am looking for a role that fosters collaboration, values customer relationships, and offers opportunities for professional growth.

I am a dedicated Customer Success and Account Management professional with over 6 years of experience in the SaaS industry. My journey has been marked by a commitment to improving customer retention and resolving issues efficiently. I take pride in my ability to exceed performance metrics while building strong relationships with clients. My focus on aligning services with business needs has consistently driven process improvements and enhanced customer satisfaction.

In my current role as a Customer Success Advocate at RoadRunner Waste Management, I manage accounts with a remarkable 92% retention rate and an average NPS score exceeding 75. I led the onboarding and adoption of digital waste solutions, created dashboards to monitor account health, and collaborated with cross-functional teams to implement tools that significantly boosted customer response times. My previous experience as a Customer Success Coordinator II at Envision Pharma Group further honed my skills in managing client portfolios and utilizing data insights to enhance service efficiency.

Experience

Work history, roles, and key accomplishments

EG

Customer Success Coordinator II

Envision Pharma Group

Apr 2022 - May 2024 (2 years 1 month)

Managed pharmaceutical client portfolios using Salesforce and ServiceNow, leveraging data insights to improve satisfaction and service efficiency. Automated workflows and created process documentation, handling incident coordination and tracking project timelines.

BE

Customer Service Representative / Account Manager

Better.com

Mar 2018 - Apr 2022 (4 years 1 month)

Guided clients through the loan process as a Licensed Mortgage Loan Originator, maintaining a 2-minute response time while handling high volumes. Closed compliant loans, sold insurance products, and improved CRM accuracy and onboarding workflows.

Education

Degrees, certifications, and relevant coursework

UU

Unknown University

Bachelor of Science, Information Technology

Currently pursuing a Bachelor of Science in Information Technology with a concentration in Project Management. Expected to graduate in Spring 2026.

Tech stack

Software and tools used professionally

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Donna Boo - Customer Success Advocate - RoadRunner Waste Management | Himalayas