Open to opportunities

Vighnesh Sonar

@vighneshsonar

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Customer service professional excelling in high-volume telecom and claims support.

India

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What I'm looking for

I seek a customer-focused role where I can use empathy, KPI-driven performance (AHT/NPS), and sales skills to improve satisfaction and retention while growing into greater responsibilities.

I am a dedicated customer service professional with hands-on experience supporting telecommunications customers and US medical claims. I consistently handle high call volumes with empathy and a focus on resolution, applying models like AER to build trust.

At Vodafone Australia through Tech Mahindra, I delivered timely, empathetic resolutions, achieved 40+ sales conversions during an iPhone launch, and was recognized as a Top Performer while monitoring AHT and NPS metrics.

In my role supporting US legal medical claims I maintained accuracy and compliance handling sensitive cases and ensured professional, reliable support for claimants and stakeholders.

I thrive under pressure, collaborate effectively with teams or work independently, and bring strong communication, objection-handling, retention, upselling, and cross-selling skills to roles focused on customer experience and performance metrics.

Experience

Work history, roles, and key accomplishments

Customer Support Executive

Tech Mahindra Business Services

Jul 2024 - Jan 2025 (6 months)

Handled high-volume inbound support for Vodafone Australia, achieving 40+ sales conversions during an iPhone launch and recognized as Top Performer while maintaining AHT and NPS targets.

Inbound AHT NPS Objection Handling Upselling Cross Selling Customer Empathy

Customer Service Executive

Rogers Media LLC

Jan 2023 - Jun 2024 (1 year 5 months)

Provided US-focused medical claims support with high accuracy and compliance, handling sensitive cases and maintaining service quality for legal medi-claims.

& Compliance High Accuracy Case Management Empathy