Brackston Wood

Managed 39 client accounts, providing tailored support and ensuring consistent communication for each account's insurance needs. Improved client retention by analyzing renewal data and offering insights. Acted as the primary point of contact for HR Directors, providing ongoing support for employee benefits programs.

Streamlined communication processes to enhance response times and client engagement. Boosted Net Promoter Scores (NPS) by a minimum of 15% through training and development. Revived dormant business accounts, increasing revenue through the Business Career Experience program.

Standardized inventory data across all products, improving counting process efficiency by 33%. Implemented technology solutions to streamline inventory counting while providing personalized customer service.

Provided technical knowledge during a period of electronic expansion for the business. Managed the overhaul of logistical and planning systems.

Provided a white glove experience to customers while consistently exceeding sales goals. Selected as a Magnolia Design Center and In-Home Advisor team partner based on performance.

Managed merchandise logistics and sales data analysis to increase profits. Assisted with technical setup and teardown of stage and drums for each show.

Completed a program in Audio Engineering, focusing on Pro Tools for editing, mixing, and mastering audio tracks.

Pursued General Studies, gaining a broad understanding of various disciplines and enhancing critical thinking skills.