Yunesh Khadgi

I am a results-driven Head of Client Support & Onboarding with over 12 years of experience in customer support, operations, and process optimization across Telecom, E-Commerce, and SaaS industries. My proven ability to lead teams and enhance customer experience has allowed me to implement scalable, data-driven support strategies that drive efficiency and customer satisfaction.

Throughout my career, I have successfully directed large-scale support operations, significantly improving customer satisfaction and service efficiency. I have spearheaded initiatives that resulted in substantial cost savings and increased Net Promoter Scores (NPS) through process optimizations and smart quality control. My passion for team leadership and customer-centric innovation has enabled me to train and mentor over 500 employees, fostering high-performing teams that excel in delivering exceptional service.