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LBMultilingual IT & Customer Service Specialist with technical expertise.
Experience
Customer Service Agent
Sunrise
May 2023 - Aug 2024 (1 year 3 months)
Customer Service Agent
SITEL
Sep 2022 - Mar 2023 (6 months)
Customer Service Agent
TELUS International
Sep 2019 - Sep 2020 (1 year)
DCAnalytical cybersecurity and data professional transitioning into cryptocurrency trading.
Experience
Field Rep. Level 2
BDS Marketing
Jan 2020 - Present (5 years 10 months)
IBSystems Integration Specialist
IBM
Jan 2000 - Dec 2009 (9 years 11 months)
ICT and Communications Specialist driving security, collaboration, and digital storytelling.
Experience
ICT Support Officer
Business Registration Service
Jan 2025 - Present (10 months)
ZUIT Intern
Zetech University
Jul 2024 - Dec 2024 (5 months)
ALI am an experienced product manager and engineer specializing in cloud-native platforms, APIs, and enterprise SaaS.
Experience
CCManager - Digital Product Management
Carrier Global Corp.
Apr 2023 - Present (2 years 7 months)
Product Manager
Monster Worldwide Inc
May 2021 - Apr 2023 (1 year 11 months)
Accomplished software engineer with 10+ years in cloud and AI.
Experience
Senior Software Engineer
Amazon
Apr 2019 - Present (6 years 7 months)
Software Engineer
Shopify
Jun 2015 - Mar 2019 (3 years 9 months)
Experienced Help Desk and IT Support Specialist with strong problem-solving skills.
Experience
Senior Help Desk Support
NESS Technologies
Jan 2023 - Present (2 years 10 months)
IT Support Specialist
Afeka College of Engineering
Jan 2023 - Apr 2024 (1 year 3 months)
Project Manager & Customer Service
Amidar
Jan 2019 - Dec 2022 (3 years 11 months)
JS
Panama60k-80k USD
Experienced security director with a strong background in operations management.
Experience
Chief Operating Officer
Alberto Einstein Institute News
Jan 2022 - Present (3 years 10 months)
Workflow automation specialist improving operations with integration and process optimization.
Experience
Automation Freelancer
Freelance
Jun 2024 - Present (1 year 5 months)
Virtual Assistant
Canonbury Publishing
Apr 2016 - Present (9 years 7 months)
Automation Specialist
Mentally Balanced Media
Experienced public safety dispatcher and customer service professional.
Experience
Police Radio Dispatcher
Memphis Police Department
Jan 2015 - Present (10 years 10 months)
Customer Service Representative
Express Scripts/Accredo Health
Jan 2011 - Jan 2015 (4 years)
RTAspiring Electrical Engineer with a strong foundation in digital systems.
Experience
Electrical Engineering Intern
University Projects
Oct 2022 - Dec 2022 (2 months)
AEIT specialist with a passion for developing new information technology strategies.
Experience
Networking
Sudatel Telecommunications
Mar 2018 - Nov 2019 (1 year 8 months)
Internship Administrator
Qatar Islamic Bank QIB
Mar 2018 - May 2018 (2 months)
SCAspiring IT professional with a focus on networking and data science.
Experience
IT Support Intern
Eldoret Hospital
May 2023 - Jul 2023 (2 months)
ICT Consultant Intern
National Hospital Insurance Fund (NHIF)
Apr 2016 - Jul 2016 (3 months)
Teaching assistant and Information Technology graduate with strong programming and web development skills.
Experience
Teaching Assistant
National University
Jan 2022 - Jan 2024 (2 years)
AFIT support professional with expertise in network infrastructure and software development.
Experience
Web and Mobile Developer
CEMAC – Centro Educacional Mariano Cavalcanti
Sep 2024 - Present (1 year 2 months)
Full Stack Freelancer
Portal JPADataRecovery
Jan 2023 - Present (2 years 10 months)
I am an IT Help Desk Technician specializing in networking, systems support, and troubleshooting.
Experience
Front-end Web Developer
Freelance
Aug 2022 - Dec 2022 (4 months)
I am an ICT professional with 10+ years' experience in IT support, networking, and systems optimisation.
Experience
IT Intern
Telone Zimbabwe
Jan 2016 - Jul 2016 (6 months)
IT Intern
Grain Marketing Board
Feb 2012 - Dec 2012 (10 months)
SACopywriter and messaging strategist focused on clarity and impact.
Experience
Director of Operations
Great Commission Movement of Nigeria
Jan 2015 - Present (10 years 10 months)
Content Writer & Technical Editor
Great Commission Movement of Nigeria
Jan 2014 - Jan 2025 (11 years)
Compliance analyst with expertise in data privacy and risk assessment.
Experience
Compliance Analyst
SHA Networks Technology LLC
Jun 2022 - Present (3 years 5 months)
Undergrad Law Intern
Office of the Public Defender
Jun 2021 - Present (4 years 5 months)
SJExperienced IT Administrator specializing in Networking and Technical Support.
Experience
I.T Administrator
Acwa Power - Shuaibah II Water Development Project Company
Dec 2017 - Jan 2022 (4 years 1 month)
I.T Services Officer
ACWA HOLDING
Sep 2013 - Nov 2017 (4 years 2 months)
Desktop & Technical Support Officer
VMSoftware Developer with expertise in scalable API design and implementation.
Experience
Software Developer
Puzzl Software House
Sep 2021 - Nov 2024 (3 years 2 months)
Software Developer
KS Gestao
May 2021 - Sep 2021 (4 months)
IT Intern
DIMAp (Department of Informatics and Applied Mathematics) –
Nov 2018 - May 2021 (2 years 6 months)
Product Manager
ADT
Oct 2020 - Apr 2021 (6 months)
Product Manager
Hatch
Mar 2020 - Jul 2020 (4 months)
Consultant
LeapIT, LLC
Sep 2019 - Mar 2020 (6 months)
Help Desk Support
ONE Technologies
Jan 2022 - Dec 2022 (11 months)
Field Technician
Partner Communications
Jan 2017 - Dec 2019 (2 years 11 months)
Director of Security
Instituto Alberto Einstein
Jan 2017 - Jan 2022 (5 years)
Head of Security
Alberto Einstein School and Jewish Community of Ecuador
Jun 2013 - Jan 2017 (3 years 7 months)
Head of Development and Projects
Armiled Cía. Ltda
Jun 2012 - Jun 2013 (1 year)
Security Advisory Officer
Viteri & Viteri Asesores
Jun 2008 - Jun 2012 (4 years)
Jan 2024 - May 2024 (4 months)
Automation Specialist
MyMarketingKeep
Mar 2023 - Sep 2023 (6 months)
Automation Specialist
The Business Catalyst
May 2021 - Oct 2022 (1 year 5 months)
Dispatcher / Administrative Assistant
Nextrans, LLC
Jan 2007 - Jan 2011 (4 years)
Customer Service Agent
Sitel Corporation
Jan 2007 - Jan 2008 (1 year)
Patient Service Clerk
The Regional Medical Center
Jan 2005 - Jan 2007 (2 years)
TI Support Specialist
Empresa Paraibana de Comunicação (EPC)
Dec 2022 - Present (2 years 11 months)
Arabian Manufacturing Company of Water Pipes
Dec 2011 - Sep 2013 (1 year 9 months)
Wireless Help Desk Engineer
Microsense Private Limited
Jan 2011 - Jan 2012 (1 year)
Desktop Support
Komtech Computer Solution
Dec 2009 - Jan 2011 (1 year 1 month)
