Open to opportunities

Burcsik Barnabás

@burcsikbarnabs

Message

Aspiring computer operations representative with strong customer service skills.

Hungary

Message

What I'm looking for

I am looking for opportunities to grow in a supportive environment where I can apply my skills and learn new programming languages.

I am a dedicated professional with a strong sense of responsibility and a commitment to delivering accurate and reliable work. Currently, I am working as a Customer Care Representative at Foundever, where I provide outstanding support for Philips, ensuring customer satisfaction through effective communication and problem-solving skills.

Previously, I served as a Representative in Computer Operations at Kyndryl Hungary, where I managed and monitored customer systems 24/7. My role involved job error handling, daily changes completion, and supporting customer systems, which honed my technical skills and ability to work under pressure. I am eager to expand my programming knowledge and apply it to practical, worthwhile projects.

Experience

Work history, roles, and key accomplishments

Current

Customer Care Representative

Current

Foundever

Oct 2023 - Present (2 years 8 months)

Deliver outstanding customer support for Philips through Foundever, utilizing a positive attitude and focus on customer satisfaction. Assisted call-in customers with questions and orders, handling a large volume of inquiries daily.

Customer Service Communication SAP Salesforce Problem Solving Positive Attitude Order Management

Current

Customer Care Representative

Current

Foundever

Oct 2023 - Present (2 years 8 months)

Customer Service Communication SAP Salesforce Problem Solving Positive Attitude Order Management

Representative, Computer Operations

Kyndryl

Sep 2021 - Sep 2023 (2 years)

Managed and monitored customer systems 24/7, handling job error resolutions, daily changes, and reporting on batch statuses. Provided on-call services and supported customer systems effectively.

JCL Customer Support Monitoring Reporting Automation Batch Processing

Representative, Computer Operations

Kyndryl

Sep 2021 - Sep 2023 (2 years)

Managed and monitored customer systems 24/7, handling job error resolution, daily changes, and reporting statuses. Provided on-call services and supported customer systems effectively.

JCL Customer Support Monitoring Reporting Automation Batch Processing

Waiter

Károlyi Castel Hotel & Restaurant

Jan 2017 - Jan 2018 (1 year)

Coordinated timely service to minimize table wait times and resolved customer complaints promptly, ensuring a positive dining experience.

Customer Service Time Management Teamwork Communication Multitasking

Waiter

Károlyi Castel Hotel & Restaurant

Jan 2017 - Jan 2018 (1 year)

Provided timely service to guests, resolved customer complaints, and ensured a pleasant dining experience. Coordinated with kitchen staff to minimize wait times.

Customer Service Communication Problem Solving Teamwork Time Management Conflict Resolution Coordination Hospitality