Tsitsi Sharon Foya

Provided personal care and companionship to vulnerable individuals in the community. Assisted with domestic duties, food preparation, and support based on individual care plans.

Attained a healthy cashflow cycle through keeping invoicing up to date, complete and accurate. Ensured robust credit control through proactive cash collection and reconciliations. Produced timely management and statutory reports for decision making.

Managed and monitored over 40 different banking systems, ensuring operational efficiency. Handled user access controls, including creating, updating, and deleting user profiles. Assisted in the implementation of new banking systems from inception to go-live, ensuring compliance with business standards.

Reconciled suspense accounts, identified and resolved variances, and conducted performance analysis. Managed branch cash floats, prepared staff wages, and handled expense claims. Reviewed internal controls to reduce fraud and money laundering risks.

Ensured timely resolution of invoice queries and accurate income posting to ledger accounts. Produced debtor reports and escalated issues when necessary, ensuring adherence to department SLAs.

Delivered excellent customer service, building long-term loyalty and relationships. Collaborated with colleagues and customers to ensure smooth operations and satisfaction.

Provided information to clients and managed inquiries. Assisted with various administrative tasks.

Processed loan applications and managed loan accounts. Provided support to clients regarding loan products.

Managed teller operations and supervised junior tellers. Ensured accurate cash handling and transaction processing.

Processed payroll and managed employee salary records. Assisted with various human resources administrative tasks.

Currently studying for the ACCA qualification. Pursued a Master of Science in Strategic Management with a Finance Major, enhancing expertise in financial strategy and management.

Completed a Bachelor of Accounting Science with Honors, building a strong foundation in accounting principles and practices.

Obtained a Certificate in Data Analysis using Microsoft Power BI, developing skills in data visualization and business intelligence.

Earned a Certificate of Proficiency in Insurance from the Insurance Institute of Zimbabwe, gaining specialized knowledge in insurance operations.

Completed the ICSAZ Certificate from the Institute of Chartered Secretaries and Administrators in Zimbabwe.

Obtained the IOBZ Certificate from the Institute of Bankers Zimbabwe, focusing on banking principles and practices.