Sajeel Ahmed
@sajeelahmed
Technical Support and Operations specialist specializing in ERP and SaaS implementations.
PakistanWhat I'm looking for
I am a detail-oriented Technical Support and Operations Specialist with over seven years of international experience supporting ERP and cloud accounting systems such as QuickBooks Online, Zoho, CRUX and MyCom.
I excel at diagnosing and resolving complex data synchronization issues, performing deep-dive database clean-ups and managing high-volume technical inquiries while maintaining SLA targets for remote U.S. and Australian clients.
I have acted as an ERP subject matter expert for multi-outlet retail operations, optimized inter-outlet workflows, led vendor integration troubleshooting, and produced technical SOPs that improved reporting accuracy and operational efficiency.
I combine strong analytical skills (Advanced Excel, SPSS, Power BI) with hands-on support and documentation experience to bridge technical systems and non-technical stakeholders, ensuring reliable financial and operational continuity.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
Freelance
Dec 2024 - Present (1 year 2 months)
Provide remote technical support and SaaS bookkeeping, resolving QuickBooks Online and Zoho sync errors, performing data migrations and record clean-ups to ensure financial data integrity for clients.
Operations & ERP System Specialist
Altoobi New Enterprises
Jul 2018 - Jun 2023 (4 years 11 months)
Served as ERP SME managing inventory and procurement across 15 outlets, delivered Tier 1/2 support, automated workflows to reduce stock variances, and produced technical reports driving supplier and operational improvements.
Education
Degrees, certifications, and relevant coursework
PEPakistan Institute of Development Economics
Master of Business Administration, Marketing
2014 - 2018
Completed an MBA with focus on marketing strategy and data analytics, applying consumer behavior concepts to practical marketing problems.
FUFederal Urdu University
Bachelor of Arts, Economics
2010 - 2013
Completed a Bachelor of Arts in Economics with coursework in micro/macro economics, business statistics, and public finance.
Availability
Location
PakistanAuthorized to work in
Job categories
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