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Experienced CDL driver and team lead skilled in delivery, moving operations, and customer service.
Experience
Team Lead & Driver
Coastal Moving and Storage
Jan 2025 - Present (10 months)
AADelivery Driver
Aaron's
Aug 2024 - Jan 2025 (5 months)
Mover/Driver
Rockstar Moving Services
May 2024 - Aug 2024 (3 months)
Driver/Mover
Smart Moving
Mar 2023 - Mar 2024 (1 year)
TTMover/Driver
Two Men and a Truck
Aug 2021 - Oct 2022 (1 year 2 months)
I am an experienced IT customer service leader optimizing remote technical support and service delivery.
Experience
ICIT Customer Service Team Lead
International Committee of the Red Cross
Jan 2018 - Nov 2024 (6 years 10 months)
ICIT Customer Representative II
International Committee of the Red Cross
Aug 2015 - Dec 2017 (2 years 4 months)
Apps QA Specialist / ServiceDesk Analyst
Customer success and service delivery leader driving telecom product support, cloud migrations, and high customer satisfaction.
Experience
AMSupport Account Manager
Amdocs
Jan 2021 - Sep 2025 (4 years 8 months)
AMIntegration Manager
Amdocs
Jan 2017 - Jan 2021 (4 years)
AMPerformance & Manual Test Lead
Amdocs
Senior client services leader driving customer-centric strategy and operational excellence.
Experience
EBHead of Client Services
Ebury
Dec 2023 - Present (1 year 11 months)
EBCustomer Service Team Leader
Ebury
Jun 2021 - Dec 2023 (2 years 6 months)
Customer Experience leader with 7+ years improving satisfaction, reducing escalations, and driving revenue.
Experience
Customer Service / E-Commerce Specialist
Frame My TV
May 2023 - Present (2 years 6 months)
Business Development Officer
HODI
May 2022 - Feb 2023 (9 months)
Customer Success Executive
Davies Group UK
Dedicated retail and customer service professional focused on exceptional service.
Experience
Delivery Associate
Amazon (Smart Motion Logistics)
Jun 2023 - Present (2 years 5 months)
Sales Associate/Shift Lead
Chevron
Oct 2022 - Present (3 years 1 month)
Shift Manager
PNResults-driven Technical Delivery Leader with 14.5 years of experience. Director of Prof. Services
Experience
Director of Professional Services
AiDash
Nov 2022 - Present (3 years)
Senior Service Line Manager
Akamai Technologies
Dec 2014 - Nov 2022 (7 years 11 months)
Manager, Software Engineering
Nabler
SH
United Kingdom80k-150k GBP
I'm a Tech Services, Operations, pre-sales, Customer Success and Support leader based in UK.
Experience
PIGlobal Head of Support
pitcher
Jun 2021 - Jan 2023 (1 year 7 months)
FUSenior Support Director
Fuze
Project Lead driving cross-functional delivery and measurable operational improvements.
Experience
Project Lead
Astro Arun Pandit
Jun 2025 - Present (5 months)
Associate Product Manager
Clapingo
Aug 2024 - Apr 2025 (8 months)
Operations Manager
Clapingo
Dec 2021 - Aug 2024 (2 years 8 months)
IT service delivery specialist driving operational efficiency and exceptional customer support.
Experience
IT Service Delivery Specialist
Cedar Medical Plaza
Oct 2020 - Dec 2021 (1 year 2 months)
Customer Support Lead
St. Kizito Store
Jun 2015 - Jan 2020 (4 years 7 months)
LWExperienced CX Team Lead with a focus on customer satisfaction.
Experience
CX Team Lead
Bespoke Post
Mar 2022 - Aug 2023 (1 year 5 months)
CX Team Lead
Mercari
Jun 2021 - Jan 2022 (7 months)
Sr. Customer Care Advocate
Carvana
Aug 2020 - Jun 2021 (10 months)
Delivery-focused IT service manager driving efficient teams and high-quality customer service delivery.
Experience
Delivery Manager
Polcode
Sep 2022 - Apr 2023 (7 months)
Application Support Engineer
Tata Consultancy Services
Jun 2020 - Apr 2022 (1 year 10 months)
IT Service Desk Specialist
Tata Consultancy Services
Oct 2019 - May 2020 (7 months)
Customer experience leader driving CX strategy, operations, and remote service excellence.
Experience
Director of Customer Experience
Atrium, Inc
Sep 2021 - Present (4 years 2 months)
ROBilling Customer Experience Manager
Robert Half (OfficeTeam)
Jun 2020 - Sep 2021 (1 year 3 months)
FUI am an experienced Project/Product Delivery Lead in banking, driving Agile delivery, automation, and regulatory compliance.
Experience
IBProject Delivery Lead
IDFC First Bank
May 2022 - Jul 2025 (3 years 2 months)
TLSenior Manager GRC & Projects
Tata Capital Ltd
Sep 2018 - Dec 2021 (3 years 3 months)
ALDeputy Manager
Axis Bank Ltd
Accomplished Customer Experience and Digital Consulting Manager with 7 years' experience.
Experience
Customer Experience & Digital Consulting Manager
Baringa
May 2022 - Present (3 years 6 months)
Digital Consultant
Accenture
Apr 2018 - Apr 2022 (4 years)
Summer Analyst
Morgan Stanley
AKSeasoned technology delivery leader driving data, cloud and AI transformations.
Experience
Delivery Head
Xencia Technology Solutions
Feb 2025 - Jul 2025 (5 months)
CSAssociate Director
Cognizant Technology Solutions
Jan 2023 - Aug 2023 (7 months)
WLSenior Delivery Manager
Wipro Limited
Feb 2016 - Dec 2022 (6 years 10 months)
Customer Success Analyst with IT delivery experience, Project Planning, SDLC, driving adoption, retention, and cross-functional project delivery.
Experience
Customer Success Analyst
Anakage Technologies Pvt Ltd.
Jan 2022 - Present (3 years 10 months)
Sales Executive
Ashiana Housing Ltd.
Jan 2019 - Dec 2020 (1 year 11 months)
I am a Customer Experience Manager transitioning into Customer Success, improving NPS and retention.
Experience
Customer Experience Team Manager
Policy Expert
Oct 2024 - Present (1 year 1 month)
Customer Service Floor Manager
Policy Expert
Oct 2021 - Oct 2024 (3 years)
Customer Relations & Social Media Exec
Policy Expert
RSCustomer Experience leader specializing in eCommerce, SaaS, and Shopify with proven CX team leadership.
Experience
CX Team Supervisor
Freelance
Sep 2022 - Present (3 years 2 months)
BBTeam Lead
Best Buy
Nov 2021 - May 2022 (6 months)
YOSupport Team Lead
DSVersatile sales professional with expertise in customer engagement and logistics.
Experience
Freelance Rider
Maxim Rides & Delivery
Nov 2022 - Jul 2024 (1 year 8 months)
Sales Representative
Drake Marketing & Equipment Corp
Sep 2021 - Oct 2022 (1 year 1 month)
Sales Promoter
Robinsons Department Store
Hewlett Packard
Jun 2013 - Jul 2015 (2 years 1 month)
Jan 2008 - Jan 2017 (9 years)
AMSenior Subject Matter Expert
Amdocs
Jun 2006 - Jan 2008 (1 year 7 months)
Senior Test Engineer
Geometric Software Solutions
Jan 2002 - Jan 2006 (4 years)
Project Co-Ordinator / Market Analyst
Sanha UK
Jun 2016 - Jun 2021 (5 years)
Senior Operations Manager
HGS
Nov 2008 - Nov 2015 (7 years)
Feb 2021 - Mar 2022 (1 year 1 month)
Customer Service Representative
Aventus LLC
May 2020 - Jan 2021 (8 months)
Customer Service Representative
CCI Kenya
Apr 2017 - Mar 2020 (2 years 11 months)
Walmart
Jan 2021 - Present (4 years 10 months)
Merchandise Reset Associate
PL Marketing
Jul 2020 - Present (5 years 4 months)
Shift Lead
Kroger
Jun 2017 - Present (8 years 5 months)
Oct 2010 - Dec 2014 (4 years 2 months)
Sep 2015 - Jun 2021 (5 years 9 months)
CX Lead
Clapingo
Jul 2021 - Dec 2021 (5 months)
Customer Support Representative
Stance
Sep 2017 - Apr 2020 (2 years 7 months)
NOIT Service Desk Specialist
Nordea
Aug 2019 - Oct 2019 (2 months)
TIPlayer Support Specialist
TELUS International
Dec 2018 - Jul 2019 (7 months)
Customer Service Representative
FuboTV
Feb 2018 - Jun 2020 (2 years 4 months)
Member Service Representative
Broadpath Healthcare Solutions
Jul 2017 - Dec 2018 (1 year 5 months)
CICustomer Service Sales Representative
Conduent Inc.
Jun 2017 - Mar 2018 (9 months)
Jun 2006 - Feb 2014 (7 years 8 months)
Jun 2015 - Jul 2015 (1 month)
Operations Spring Intern
Goldman Sachs
Apr 2014 - Apr 2014 (0 months)
Audit Summer Intern
KPMG
Aug 2012 - Aug 2012 (0 months)
WLProgram Manager
Wipro Limited
Oct 2008 - Jan 2016 (7 years 3 months)
WLProject Manager
Wipro Limited
Apr 2005 - Sep 2008 (3 years 5 months)
Jul 2020 - Oct 2021 (1 year 3 months)
Yotpo
Mar 2019 - Feb 2021 (1 year 11 months)
GSRemote Desktop Support
Geek Squad
Jul 2016 - Nov 2017 (1 year 4 months)
TEInbound Sales Representative
Telstra
Jul 2015 - Jul 2016 (1 year)
Dec 2020 - Sep 2021 (9 months)
Sales Promoter
Wilcon Depot
Feb 2018 - Mar 2019 (1 year 1 month)
Digital Admin
MNF Solutions
Feb 2018 - Mar 2019 (1 year 1 month)
