Ranjoo Singh
@ranjoosingh
Customer success and service delivery leader driving telecom product support, cloud migrations, and high customer satisfaction.
IndiaWhat I'm looking for
I am a customer success and service delivery leader with 19+ years at Amdocs, specializing in product support for Tier 1 telecom clients. I have driven customer onboarding, renewals, and support contract extensions while achieving 95%+ customer satisfaction and 7% YoY contract growth.
My experience spans incident and crisis management, cloud transformation support, release and delivery management, and cross-functional stakeholder engagement across APAC, North America, Israel and Cyprus. I hold an AWS Cloud Practitioner certification and consistently reduce incident resolution time, improve system uptime, and influence product and service improvements.
Experience
Work history, roles, and key accomplishments
AMSupport Account Manager
Amdocs
Jan 2021 - Sep 2025 (4 years 8 months)
Acted as single point of contact for Tier 1 telecom clients, driving 7% YoY contract growth and maintaining 95%+ customer satisfaction by leading onboarding, renewals, upgrades and 24x7 product support.
AMIntegration Manager
Amdocs
Jan 2017 - Jan 2021 (4 years)
Coordinated delivery across customers, vendors and internal teams, managing quarterly releases and production stabilization with near-zero deployment slippages and minimal defects.
AMPerformance & Manual Test Lead
Amdocs
Jan 2008 - Jan 2017 (9 years)
Led manual and performance testing for Tier 1 telecom clients, reducing critical defects by 15% and improving response times by 20–30% through test planning, execution and environment coordination.
AMSenior Subject Matter Expert
Amdocs
Jun 2006 - Jan 2008 (1 year 7 months)
Executed functional, regression and integration testing, designed test cases and ensured defect closure to maintain quality delivery across projects.
Senior Test Engineer
Geometric Software Solutions
Jan 2002 - Jan 2006 (4 years)
Performed software testing responsibilities as part of early career roles focused on quality assurance and defect resolution.
Education
Degrees, certifications, and relevant coursework
SUSant Gadge Baba Amravati University
Master of Computer Applications, Computer Applications
Completed a Master in Computer Applications focusing on advanced computing concepts and application development.
PUPt. Ravishankar Shukla University
Bachelor of Science, Mathematics
Completed a Bachelor of Science with a major in Mathematics, covering core mathematical concepts and analytical problem solving.
Availability
Location
IndiaAuthorized to work in
Job categories
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