Benedict Kwashie
@benedictkwashie
IT service delivery specialist driving operational efficiency and exceptional customer support.
GhanaWhat I'm looking for
I am a highly adaptable IT service delivery specialist and certified Agile Project Manager with proven experience in IT operations, technical support, and customer service leadership. I have resolved high volumes of technical issues, maintained near‑perfect system availability, and delivered VIP support that improved stakeholder satisfaction.
I lead process improvements that increase efficiency and reduce downtime, and I combine technical troubleshooting, CRM proficiency, and people management to strengthen client relationships and service standards. I seek roles where I can apply my operational rigor and customer advocacy to elevate service delivery in fast‑paced or remote environments.
Experience
Work history, roles, and key accomplishments
IT Service Delivery Specialist
Cedar Medical Plaza
Oct 2020 - Dec 2021 (1 year 2 months)
Spearheaded end-user technical support and system management, resolving 100+ technical issues weekly and maintaining 99.9% system availability to prevent critical service interruptions.
Customer Support Lead
St. Kizito Store
Jun 2015 - Jan 2020 (4 years 7 months)
Led customer service operations handling 50+ daily queries, optimized inventory to improve product availability by 15% and increased repeat business by ~10% through enhanced customer engagement.
Education
Degrees, certifications, and relevant coursework
IPMC
Diploma, Software Engineering
2020 - 2022
Completed a Software Engineering program focused on practical software development skills and systems fundamentals from Sep 2020 to Aug 2022.
AFAlliance Française
Certificate, French Language
2013 - 2013
Completed French language studies during Jan 2013 to Dec 2013 to develop conversational and written proficiency.
Akuse Methodist Senior High Technical
High School Diploma, General Studies
2010 - 2013
Completed General Studies program covering core secondary education subjects from Sep 2010 to Jun 2013.
Availability
Location
GhanaAuthorized to work in
Job categories
Skills
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