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Benedict Kwashie

@benedictkwashie

IT service delivery specialist driving operational efficiency and exceptional customer support.

Ghana
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What I'm looking for

I seek a mid-level role in service delivery or customer support that values process improvement, technical troubleshooting, and customer advocacy, with opportunities for growth and remote work.

I am a highly adaptable IT service delivery specialist and certified Agile Project Manager with proven experience in IT operations, technical support, and customer service leadership. I have resolved high volumes of technical issues, maintained near‑perfect system availability, and delivered VIP support that improved stakeholder satisfaction.

I lead process improvements that increase efficiency and reduce downtime, and I combine technical troubleshooting, CRM proficiency, and people management to strengthen client relationships and service standards. I seek roles where I can apply my operational rigor and customer advocacy to elevate service delivery in fast‑paced or remote environments.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

IP

IPMC

Diploma, Software Engineering

2020 - 2022

Completed a Software Engineering program focused on practical software development skills and systems fundamentals from Sep 2020 to Aug 2022.

Alliance Française logoAF

Alliance Française

Certificate, French Language

2013 - 2013

Completed French language studies during Jan 2013 to Dec 2013 to develop conversational and written proficiency.

AT

Akuse Methodist Senior High Technical

High School Diploma, General Studies

2010 - 2013

Completed General Studies program covering core secondary education subjects from Sep 2010 to Jun 2013.

Tech stack

Software and tools used professionally

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Benedict Kwashie - IT Service Delivery Specialist - Cedar Medical Plaza | Himalayas