🙌 Why WorkRamp?
- Recently raised a $40M Series C led by Salesforce Ventures, Slack Fund, and Susa Ventures
- Ranked #1 2023 Fortune Best Workplaces in Bay Area™ List
- Ranked #5 on 2023 Fortune Best Workplaces™ for Millennials List
- Named Among Best Workplaces in Software by Inc. Magazine for 2022
- G2’s 2023 Best Software Awards: Top 50 Best Products for Mid-Market
- G2’s 2023 Best Software Awards: Top 100 Highest Satisfaction Products
- Ranked #873 on this year’s Inc. Magazine 5000 list of the fastest-growing private companies in America.
- Made #9 on Fortune’s Best Workplaces for Women™ list 2022
- Mogul’s Top 100 Companies with Inclusive Benefits in 2022
- Great Place to Work® Certified August 2022-August 2023
- Named a 2022 2023 Y Combinator Top Company
- #1 Top-Rated LMS by The Motley Fool
- JMP Securities Hot 100 Startups: The best privately held software companies 2022
- Otta’s ROCKET LIST 2022: 100 of the fastest-growing companies to accelerate your career
- #1 on Inc's 2021 Best Workplaces List for Startups
- Fortune's Best Places to Work in the Bay Area 2021
- Top 100 fastest-growing SaaS companies of 2020 by SaaS Mag
🚀 What’s the opportunity?
🔧 What will I be doing?
- Own the customer relationship post-sales, for our enterprise, Tier 1, customer segment, working with stakeholders from CxOs to individual contributors
- Be a strategic advisor to customers, helping them achieve their business outcomes
- Comfortable working with customers through renewal negotiations, upsell qualification escalation, and account management needs
- Channel feedback directly to the product team to help shape the product roadmap
- Project managing internal, cross-functional customer projects with your WorkRamp teammates
- Become an expert in learning and training methodologies and best practices
- Have the opportunity to experience a fast-paced startup environment
- EST time zone preferred
🙌 What skills do I need?
- 5+ years of experience in Customer Success and/or Account Management
- Past experience owning full-cycle renewals, identifying upsells
- Lead QBRs, EBRs customer project management
- Experience in SaaS, preferably in early to mid-stage startups
- Comfortable working with CxOs and managing a sales process
- Strong coaching skills, technical aptitude, territory management skills, and attention to detail
- Passion for the startup experience
🏆 Perks
- Fully Remote - Work from anywhere in the US
- Flexible Time Off 13 company-wide holidays
- Equity
- Full healthcare coverage
- 100% paid short-term long-term disability insurance, plus life insurance
- Stipend for remote work setup DeskPass account
- 401K
- Mental Health and Wellness Resources including a free subscription to Spring Health access to 2 Employee Assistance Programs (EAP)
- Employee Resource Groups (Mental Health, Womxn of WorkRamp, WorkRamp Asian/Pacific Islander, WorkRamp Afro-xxx/African-American/Black, LGBTQties, Juntos Latinx, WorkRamp Pride)
- Access to Well-Being Benefits including: One Medical, Gympass, Carrot, Headspace