Velaro is website live chat software built to support the unique needs of the enterprise. Leaders in e-commerce, higher education, health care, pharmaceuticals and more turn to Velaro’s integrated platform to optimize sales, deliver stellar service and dramatically improve rep productivity. Only Velaro offers Performance Management – a suite of in-depth analytics and reporting tools designed to drive agent excellence and customer satisfaction. Get real-time feedback, find coachable moments – and improve constantly.
Velaro clients are assigned a dedicated Success Manager who is their guide to live help success. Through our consultative process, we help you apply our chat expertise towards your specific business goals.
Delivered in the cloud, our software-as-a-solution platform is currently deployed on thousands of websites. Clients include Fortune 500 as well as Internet Retailer Top 500 E-commerce businesses.