HelpFlow

Since 2015, we've worked with 100+ brands to increase conversions with our unique approach to live chat and level up their operational results through our customer service support.

From the beginning, we focused on providing high level "business partner minded support" to our clients rather than the lowest cost "outsourced agents" other providers have pitched for decades.

With our 24/7 live chat team, we're not just answering visitor questions. We're leveraging our dataset and technology to predict abandons and engage with helpful conversations, leading to a "perfect timing" feeling in customers (and an insane ROI).

With our customer service team, we're not just answering basic support tickets for an hourly fee or a few dollars per ticket. We're configuring robust KPI metrics systems and reporting processes while streamlining your customer service process, which makes your entire operation more profitable (and produces loads of happy customers).

Culture Fit For Our Company

• Happy and Successful on A Virtual Team: You prefer working virtually, you’re happy in this environment, and you use best practices for virtual teams to be successful.

• Independently Effective: Once you understand the end goal, you are able to work independently day by day to achieve that goal. You know when to seek out help if needed.

• Fast Learner: You don’t know everything, but can learn anything with a little direction from your Manager and the initiative you have to find self-guided / online resources.

• Computer Savvy and Efficient: You have moderate to advanced computer experience, such as navigating quickly, using multiple apps at once, etc.

• Levelling Up: You see and pursue opportunities to improve yourself, and the company.

• Process: You respect creating and using processes, and take the time to document processes so that other team members can support you and scale your success.