Senior Software Engineer - Big Brain

monday.com is seeking an experienced, versatile Senior Software Engineer to join the Customer Intelligence team, within the BigBrain group to build products, AI agents, and workflows that empower monday.com employees to make better, data‑driven decisions. Our customers are our employees. We design systems that transform customer signals into insights and actions, and we build AI agents that observe, reason, and enable teams to operate with clarity and confidence. This is a senior role with pivotal, company‑wide impact and high visibility.

You will be part of a dynamic BigBrain group, where collaboration and innovation are at the forefront of our culture. Our team is structured to work closely with various stakeholders, including Sales, Customer Success, R&D, and Operations, ensuring that we are aligned with the needs of our internal customers. We foster an environment that encourages open communication, creativity, and a shared commitment to excellence.

About The Role

As a Senior Software Engineer in Customer Intelligence, you will play a crucial role in shaping how we leverage data to drive decision‑making across the organization. Your key responsibilities will include:

• Designing, building, and owning systems that transform customer and business data into actionable insights.
• Building full‑stack products and platforms that teams rely on for decision‑making.
• Designing and integrating AI agents and agent‑driven workflows.
• Owning systems from data ingestion to user‑facing experiences.
• Driving technical and product decisions that maximize business impact and long‑term leverage.

Our Stack - React.js, Node.js, Ruby on Rails, AWS, ElasticSearch, Redis, MySQL, Kafka, Langchain, n8n.

Your Experience & Skills

To be successful in this role, you should possess the following qualifications and skills:

• Strong technical skills and a passion for developing features end‑to‑end (client and server).
• 5+ years in Software Engineering roles.
• Strong experience building and owning production‑grade, full‑stack systems.
• Proven ability to design scalable systems and make sound architectural tradeoffs.
• Hands‑on experience building or integrating AI agents and workflows.
• Comfort operating in ambiguous problem spaces with high business impact.
• Strong collaboration and communication skills when working with cross‑functional teams.
• High ownership, accountability, and engineering standards.
• Degree in Computer Science (not a must; we're always looking for super talented people).

Meet the Information Technology & Data team

The Information Systems and Data Organization aims to empower Monday's employees to perform at their best in their core professions.

Our team focuses on three main things - Support business processes effectively, support our information systems, ensure our technology infrastructure is optimized, and provide insights into our data in order to make informed decisions.

We believe in equal opportunity.

At monday.com, we believe everyone should feel they belong - exactly as they are. We’re an equal opportunity employer, committed to an open, accessible, and inclusive workplace free from discrimination or harassment of any kind.

All qualified candidates will be considered for employment, regardless of race, color, religion, nationality, sexual orientation, gender identity, age, marital status, pregnancy, family or parental status, disability, veteran status, or any other characteristic protected by law.

If you need support or accommodation during the hiring process, we’re here to help.