LucidyaLU

Sr Product Designer

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

About Lucidya

Lucidya is a leading SaaS company empowering organizations in the MENA region to deliver exceptional customer experiences through AI-powered customer intelligence. We serve some of the region’s biggest brands, helping them understand their audiences, improve engagement, and make data-driven decisions at scale.

Why We’re Hiring

As Lucidya continues to grow and expand its product suite, we’re looking for a Senior Product Designer to lead strategic design initiatives, drive product quality across squads, and mentor the next generation of design talent. This is a remote role for a bilingual (Arabic and English) professional passionate about designing impactful, user-centered digital experiences.

Requirements

What You’ll Do

  • Lead end-to-end product design initiatives across 1–2 squads.
  • Mentor and manage junior and mid-level designers, providing regular feedback and support.
  • Maintain and evolve Lucidya’s design system for scalability and consistency.
  • Collaborate closely with Product, Engineering, Customer Success, Sales, and Leadership teams.
  • Review design work and squad-level KPIs to ensure quality and alignment.
  • Conduct usability testing and leverage data to improve product experiences.
  • Tackle complex UX problems in a fast-paced, multi-product environment.

What Success Looks Like

  • High usability testing success rates and improved design consistency across products.
  • Reduced iterations before design approval.
  • Strong accessibility compliance across your squad’s work.
  • Junior designers under your guidance grow in their craft and confidence.
  • Clear impact on delivering key product roadmap items within your first 90–120 days.

What We’re Looking For

  • 6+ years of experience in product design, ideally within structured companies or creative agencies.
  • Fluent in Arabic and English (written and spoken) – a must-have.
  • Proven experience leading or mentoring designers.
  • Strong background in front-end implementation and working with large design systems.
  • Advanced proficiency in Figma, Jira, and Trello.
  • Strong communication, collaboration, and problem-solving skills.
  • A hands-on designer who enjoys rolling up their sleeves and delivering polished work.

Nice to Have

  • Experience designing for AI or SaaS products.
  • Familiarity with accessibility standards and design performance metrics.
  • Background working in fast-paced, cross-functional teams.

Why Join Lucidya?

  • Work with a mission-driven, collaborative team shaping the future of AI-powered customer experiences in the MENA region.
  • Fully remote flexibility with an opportunity to work closely with diverse teams across the business.
  • A chance to take on both leadership and hands-on design challenges.
  • Grow your career in a product-centric environment that values quality, speed, and impact.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

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At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

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Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
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Lucidya hiring Sr Product Designer • Remote (Work from Home) | Himalayas