Staff Engineer

About Lucidya

At Lucidya, we leverage Machine Learning and Big Data to help enterprises understand and serve their customers at scale. Our CX Intelligence platform powers social listening, customer engagement, and advanced analytics for leading brands across the region.

We operate in a high-ownership engineering culture that values technical excellence, architectural rigor, and measurable business impact.

Role Overview

We are hiring a Staff Backend Engineer to act as a technical authority across Lucidya’s CX platform.

This is not a senior IC role.

You will:

• Own and drive architecture integrity
• Lead final design and code reviews
• Influence cross-team technical direction
• Ensure systems meet scale, reliability, and security standards

The ideal candidate combines deep hands-on backend expertise with strong architectural judgment and mentorship capability.

What You Will Own

• Drive architectural decisions for high-scale CX SaaS systems
• Conduct and sign off on final design and implementation reviews
• Build and evolve production-grade backend services using Python or Ruby on Rails
• Ensure platform reliability, performance, and security at scale
• Partner closely with Product and AI teams to translate product vision into robust systems
• Mentor senior and mid-level engineers and elevate engineering standards
• Identify and resolve systemic technical risks proactively
• Champion engineering best practices across teams
• Leverage GenAI developer tools to accelerate delivery and code quality.

Key Responsibilities

• Design and deliver scalable, distributed backend systems
• Review and approve architecture proposals and critical PRs
• Guide teams on microservices and event-driven patterns
• Optimize system performance, cost, and reliability
• Drive improvements in CI/CD, observability, and DevOps maturity
• Support secure, compliant deployments (enterprise-grade expectations)
• Collaborate cross-functionally to unblock complex initiatives
• Raise the technical bar through coaching and technical leadership

Requirements

Qualifications

• 10+ years backend engineering experience in production SaaS environments
• Proven hands-on expertise in Python or Ruby on Rails at scale
• Demonstrated ownership of large-scale distributed systems
• Strong experience with microservices and event-driven architectures
• Deep familiarity with AWS (or equivalent cloud platforms)
• Solid experience with Docker and Kubernetes in production
• Strong command of PostgreSQL and at least one of Redis / Elasticsearch
• Proven record of technical leadership and mentorship
• Excellent communication and stakeholder influence skills
• Practical experience using GenAI coding tools (Copilot, ChatGPT, etc.) to improve engineering velocity

Preferred (Strong Plus)

• Experience building CX, social listening, or real-time engagement platforms
• Background in high-growth startup environments
• Experience improving DevOps maturity and CI/CD pipelines
• Exposure to observability stacks (Prometheus, Grafana, OpenTelemetry, etc.)
• Public technical writing or open-source contributions
• Experience working in AI-enabled product environments

What Success Looks Like

In the first 6 months, you will:

• Raise the bar on backend architecture quality
• Reduce technical risk across critical services
• Improve system scalability and reliability
• Elevate team engineering standards through mentorship
• Influence cross-team technical decisions with clarity and authority