LucidyaLU

Cloud and DevOps Architect

Lucidya is an AI-powered unified customer experience management (CXM) platform designed to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world, enabling them to turn raw data into meaningful interactions and actionable insights.

Lucidya

Employee count: 51-200

Saudi Arabia only

About Lucidya

Lucidya is a dynamic SaaS company that leverages the power of Machine Learning and Big Data technologies to provide brands with insightful analyses of customer data from various digital channels. We are committed to providing an innovative work environment where our team can grow and excel while tackling complex problems in a fast-paced environment.

Role Overview

As a Cloud and DevOps Architect at Lucidya, you will play a crucial role in designing, implementing, and optimizing our cloud architecture and DevOps practices. Your focus will be on ensuring our systems are secure, reliable, and scalable to meet the demands of our rapidly growing customer base. You will collaborate closely with development, operations, and security teams to enable a seamless Continuous Integration and Continuous Deployment (CI/CD) process and contribute significantly to our engineering strategy.

Key Responsibilities

  • Design and implement secure, scalable, and resilient cloud architectures on AWS, Azure, or GCP.
  • Develop Infrastructure-as-Code (IaC) solutions using tools like Terraform, CloudFormation, or similar to automate deployment processes.
  • Collaborate with development teams to establish DevOps best practices, enabling faster and more reliable software delivery.
  • Evaluate and implement CI/CD pipelines to automate build, testing, and deployment processes efficiently.
  • Oversee cloud security and compliance measures, ensuring that our infrastructure meets industry standards and regulations.
  • Conduct performance tuning and optimization of cloud resources and applications to enhance efficiency and reduce costs.
  • Support troubleshooting and root-cause analysis for production incidents, implementing preventive measures to minimize downtime.
  • Share knowledge and mentor team members on best practices in cloud architecture and DevOps methodologies.

Requirements

  • Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in cloud architecture and DevOps practices, preferably in a SaaS environment.
  • Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
  • Expertise in using tools for Infrastructure-as-Code (IaC) such as Terraform, CloudFormation, or Ansible.
  • Strong understanding of CI/CD processes and experience with relevant tools like Jenkins, GitLab CI, or CircleCI.
  • Proficiency in scripting languages such as Python, Shell, or Bash.
  • Experience with container technologies like Docker and orchestration tools such as Kubernetes.
  • Knowledge of security best practices for cloud environments and experience in implementing compliance controls.
  • Strong analytical and problem-solving skills with a focus on optimizing processes.
  • Excellent communication skills, with the ability to collaborate effectively with cross-functional teams.

Nice to Have

  • Certifications in cloud platforms (AWS Certified Solutions Architect, Azure Architect, etc.)
  • Familiarity with monitoring tools like Prometheus, Grafana, or similar.
  • Previous experience in a startup environment or rapidly growing organization.
  • Experience with serverless technologies and architecture.

Benefits

Why Join Us?

This is more than just an engineering role—it’s an opportunity to shape the infrastructure and technical future of Lucidya. You’ll play a key part in scaling our platform, building a strong engineering culture, and delivering technology that empowers companies across the region and beyond.

We offer Employee Stock Option Plans (ESOP) to give you ownership in the company’s success, along with performance-based bonuses to reward your impact and dedication. As part of a fast-growing team, you’ll have the autonomy to lead, innovate, and grow—both personally and professionally.

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Senior
Manager

Location requirements

Hiring timezones

Saudi Arabia +/- 0 hours

About Lucidya

Learn more about Lucidya and their company culture.

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At Lucidya, we're passionate about hiring the best talent to do their very best work. With our headquarters in Riyadh and offices in different countries around the world, we are funded by some of the most reputable investors in the region. We are scaling rapidly to meet the increasing demand for our products, which are designed to deliver breakthrough customer experiences. Our AI-powered unified customer experience management (CXM) platform is built to support CX and Marketing leaders in large enterprises, governments, and SMEs across the Arab world. We empower organizations to turn raw data into meaningful interactions and actionable insights, allowing them to build human connections and drive real business impact, safely and securely.

We believe in the transformative power of AI to revolutionize how businesses understand and engage with their customers. Our platform offers the most accurate Arabic sentiment analysis by understanding different Arabic dialects and slang, achieving unmatched accuracy for analyzing Arabic content. This provides a 360º view of customers by consolidating all customer interactions across many digital channels – whether via social media, emails, rating websites, or chat – into one platform. We pride ourselves on providing exceptional customer success service, with dedicated Customer Success Managers who understand your audience to ensure you are getting the most out of our platform. Ranked as the highest-rated in our category by users in the MENA region and among the best in the world, we serve a wide array of industries including Telecoms, Financial Services, Healthcare, Restaurants, Sports, Media & Entertainment, FMCG, Travel & Tourism, Marketing Agencies, Automotive, and Government & Consulting. We are committed to fostering an innovative work environment and have been recognized as a Great Place To Work® in the Middle East. Our mission is to give brands the power to deliver game-changing customer experiences.

Employee benefits

Learn about the employee benefits and perks provided at Lucidya.

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Hybrid remote options

Available for selected roles.

Professional Development Budget

Budget for professional development.

One-of-a-kind office space

Office space with recreational zones.

Generous vacation

Generous allocation of vacation days.

View Lucidya's employee benefits
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Lucidya

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